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SOW Service Agreement

SOW Service Agreement Template for United Arab Emirates

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Key Requirements PROMPT example:

SOW Service Agreement

"I need a SOW Service Agreement for providing cloud-based IT infrastructure services to a UAE government entity, with specific provisions for data sovereignty and cybersecurity compliance, to commence from March 1, 2025."

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Document background
The SOW Service Agreement is a critical document used in the United Arab Emirates to establish and govern the delivery of specific services between a service provider and a customer. This document type is particularly important when detailed service specifications, deliverables, and performance metrics need to be clearly defined and agreed upon. The agreement combines elements of UAE commercial law with practical business requirements, making it suitable for both local and international business relationships within the UAE jurisdiction. The SOW Service Agreement typically includes comprehensive details about service scope, timeline, pricing, acceptance criteria, and performance standards, while ensuring compliance with UAE Federal laws and regulations. It serves as both a legal framework and an operational guide for service delivery, making it essential for managing service relationships and expectations effectively.
Suggested Sections

1. Parties: Identification of the service provider and customer, including full legal names, registration details, and addresses

2. Background: Context of the agreement and relationship between the parties

3. Definitions: Key terms used throughout the agreement

4. Scope of Services: Detailed description of the services to be provided

5. Service Provider Obligations: Specific responsibilities and commitments of the service provider

6. Customer Obligations: Responsibilities and commitments of the customer

7. Term and Timeline: Duration of the agreement and key milestone dates

8. Charges and Payment Terms: Pricing, payment schedule, and related financial terms

9. Service Levels: Performance standards and metrics for service delivery

10. Acceptance Criteria: Standards and procedures for accepting deliverables

11. Intellectual Property Rights: Ownership and usage rights of pre-existing and created IP

12. Confidentiality: Protection of confidential information and trade secrets

13. Data Protection: Compliance with UAE data protection laws and data handling requirements

14. Liability and Indemnification: Allocation of risks and responsibilities between parties

15. Force Majeure: Provisions for unforeseen circumstances and their handling

16. Termination: Conditions and procedures for ending the agreement

17. Governing Law and Jurisdiction: Specification of UAE law governance and dispute resolution procedures

Optional Sections

1. Change Control: Procedures for managing changes to services or deliverables - include when the scope is likely to evolve

2. Personnel Requirements: Specific qualifications or security clearances required - include when services involve key personnel

3. Insurance Requirements: Specific insurance coverage requirements - include for high-risk services

4. Business Continuity: Disaster recovery and service continuation plans - include for critical services

5. Exit Management: Transition procedures at agreement end - include for complex or critical services

6. Compliance with Specific Regulations: Additional regulatory requirements - include for regulated industries

7. Environmental Requirements: Environmental standards and compliance - include for services with environmental impact

8. Security Requirements: Specific security protocols - include for services involving sensitive information or systems

Suggested Schedules

1. Schedule 1 - Service Description: Detailed technical specifications of services and deliverables

2. Schedule 2 - Charges: Detailed pricing breakdown, rates, and payment milestones

3. Schedule 3 - Service Levels and KPIs: Detailed performance metrics and measurement criteria

4. Schedule 4 - Implementation Plan: Detailed project timeline and milestone dates

5. Schedule 5 - Personnel: Key personnel details and qualifications

6. Schedule 6 - Customer Requirements: Specific customer-provided resources and requirements

7. Appendix A - Technical Requirements: Technical specifications and standards

8. Appendix B - Security Policies: Detailed security protocols and requirements

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Acceptance Criteria
Acceptance Tests
Affiliate
Agreement
Applicable Law
Background IP
Business Day
Charges
Commencement Date
Confidential Information
Contract Year
Customer
Customer Materials
Customer Personnel
Deliverables
Delivery Location
Dispute
Documentation
Effective Date
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Key Personnel
Milestone
Milestone Date
Notice
Payment Schedule
Performance Standards
Personal Data
Project
Project Manager
Project Plan
Representatives
Schedule
Services
Service Credits
Service Levels
Service Provider
Service Provider Materials
Service Provider Personnel
Site
Specifications
Statement of Work
Term
Third Party
Time for Completion
Working Hours
Work Product
Clauses
Interpretation
Services Scope
Term and Duration
Service Provider Obligations
Customer Obligations
Service Levels
Acceptance Testing
Change Control
Charges and Payment
Invoicing
Personnel
Subcontracting
Intellectual Property
Confidentiality
Data Protection
Security
Audit Rights
Warranties
Indemnification
Limitation of Liability
Insurance
Force Majeure
Termination
Exit Management
Assignment and Novation
Non-Solicitation
Notices
Dispute Resolution
Governing Law and Jurisdiction
Anti-Bribery and Corruption
Entire Agreement
Severability
Waiver
Third Party Rights
Counterparts
Relevant Industries

Information Technology

Professional Services

Construction

Engineering

Management Consulting

Healthcare

Education

Telecommunications

Financial Services

Manufacturing

Energy

Real Estate

Facilities Management

Transportation

Logistics

Relevant Teams

Legal

Procurement

Operations

Commercial

Finance

Project Management

Service Delivery

Risk and Compliance

Business Development

Technical Operations

Account Management

Relevant Roles

Chief Executive Officer

Chief Operating Officer

Commercial Director

Procurement Manager

Contract Manager

Project Manager

Legal Counsel

Operations Manager

Service Delivery Manager

Account Manager

Business Development Manager

Technical Director

Chief Financial Officer

Risk Manager

Compliance Officer

Industries
UAE Federal Law No. 5 of 1985 (Civil Code): The fundamental law governing contracts and civil transactions in the UAE, including contract formation, validity, and enforcement
UAE Federal Law No. 18 of 1993 (Commercial Transactions Law): Regulates commercial transactions and business relationships between parties in the UAE
UAE Federal Law No. 8 of 1980 (Labor Law): Relevant for service agreements involving personnel deployment and employment relationships
UAE Federal Law No. 2 of 2015 (Commercial Companies Law): Important for understanding the legal framework governing business entities and their commercial activities
UAE Federal Law No. 37 of 2006 (Electronic Commerce Law): Relevant for services delivered electronically or through digital means
UAE Federal Law No. 31 of 2006 (Patent and Industrial Design Law): Important for protecting intellectual property rights in service deliverables
UAE Federal Decree-Law No. 45 of 2021 (Data Protection Law): Crucial for handling personal data and ensuring compliance with data protection requirements in service delivery
DIFC Law No. 6 of 2004 (Contract Law): Relevant if the service agreement involves parties in the Dubai International Financial Centre
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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