Create a bespoke document in minutes, or upload and review your own.
Get your first 2 documents free
Your data doesn't train Genie's AI
You keep IP ownership of your information
SLA Software License Agreement
"I need an SLA Software License Agreement for our new cloud-based accounting software that we're licensing to enterprise customers in the healthcare sector, with specific provisions for HIPAA compliance and 99.9% uptime guarantees."
1. Parties: Identification of the licensor and licensee, including full legal names and addresses
2. Background: Context of the agreement and brief description of the software being licensed
3. Definitions: Key terms used throughout the agreement including Software, Documentation, Intellectual Property Rights, etc.
4. License Grant: Scope and nature of the license, including usage rights and restrictions
5. License Fees: Payment terms, schedule, and conditions
6. Intellectual Property Rights: Ownership and protection of IP rights in the software
7. Confidentiality: Protection of confidential information exchanged between parties
8. Term and Termination: Duration of agreement and conditions for termination
9. Warranties and Disclaimers: Standard warranties and limitations
10. Liability Limitations: Scope of liability and damage caps
1. Support and Maintenance: Terms for ongoing technical support services - include when ongoing technical support is part of the agreement
2. Service Level Agreement: Performance metrics and service standards - include for cloud-based or hosted software solutions
3. Data Protection: Specific data handling and privacy requirements - include when personal data processing is involved
4. Source Code Escrow: Terms for source code protection and release - include for business-critical software implementations
5. Professional Services: Terms for implementation or customization services - include when additional services are included beyond the license
1. Software Description: Detailed technical specifications of the licensed software
2. Service Level Agreement Details: Specific performance metrics, response times, and availability commitments
3. Support Services Schedule: Detailed support terms, processes, and escalation procedures
4. Fee Schedule: Detailed breakdown of all applicable fees and payment terms
5. Acceptable Use Policy: Guidelines for acceptable use of the software
6. Data Processing Agreement: Detailed terms for handling personal data, if applicable
Authors
Affiliate
Authorized Users
Business Day
Confidential Information
Documentation
Effective Date
Error
Fees
Force Majeure Event
Initial Term
Intellectual Property Rights
License
License Fee
Maintenance Release
New Version
Normal Business Hours
Open-Source Software
Personal Data
Professional Services
Renewal Period
Service Credits
Service Levels
Software
Software Specification
Source Code
Support Hours
Support Services
System Requirements
Term
Territory
Third-Party Software
Updates
Upgrade
User Acceptance Testing
Virus
Warranty Period
License Restrictions
Service Levels
Performance Standards
Maintenance and Support
Payment Terms
Intellectual Property Rights
Confidentiality
Data Protection
Warranties
Indemnification
Limitation of Liability
Term and Termination
Force Majeure
Assignment
Compliance with Laws
Audit Rights
Export Control
Disaster Recovery
Security Requirements
Service Credits
Acceptance Testing
Training and Documentation
Escrow
Non-Solicitation
Insurance
Notice Requirements
Dispute Resolution
Governing Law
Entire Agreement
Severability
Third Party Rights
Change Control
Business Continuity
Find the exact document you need
Download our whitepaper on the future of AI in Legal
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
Our bank-grade security infrastructure undergoes regular external audits
We are ISO27001 certified, so your data is secure
Organizational security
You retain IP ownership of your documents
You have full control over your data and who gets to see it
Innovation in privacy:
Genie partnered with the Computational Privacy Department at Imperial College London
Together, we ran a £1 million research project on privacy and anonymity in legal contracts
Want to know more?
Visit our Trust Centre for more details and real-time security updates.
Read our Privacy Policy.