All Countries
Commercial
SLA Software License Agreement

SLA Software License Agreement Generator for Singapore

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your SLA Software License Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

SLA Software License Agreement

"I need an SLA Software License Agreement for my enterprise software company based in Singapore to license our AI-powered analytics platform to financial institutions, with specific focus on data protection and service uptime guarantees of 99.9%."

Celebrated by
Collaborations with
Investors
Document background
The SLA Software License Agreement is essential for businesses operating in Singapore that need to establish clear terms for software licensing and usage. This document is particularly important in Singapore's technology-focused economy, where software licensing transactions are common and must comply with local regulations. The agreement covers critical aspects such as license scope, service level commitments, support obligations, and data protection requirements, while ensuring compliance with Singapore's Copyright Act and related legislation. It's designed to protect both the licensor's intellectual property rights and the licensee's usage rights while maintaining alignment with Singapore's legal framework.
Suggested Sections

1. Parties: Identification and details of the licensor and licensee

2. Background: Context and purpose of the agreement

3. Definitions: Key terms used throughout the agreement

4. License Grant: Scope and nature of the software license

5. License Fees: Payment terms and conditions

6. Intellectual Property Rights: Ownership and protection of IP

7. Term and Termination: Duration and termination conditions

8. Warranties and Limitations: Warranties provided and liability limitations

9. Confidentiality: Protection of confidential information

Optional Sections

1. Service Level Requirements: Specific performance metrics and standards - use when providing ongoing software services or support

2. Data Protection: Specific data handling requirements - use when personal data processing is involved

3. Source Code Escrow: Terms for source code protection - use when source code access might be required

4. Professional Services: Additional services provisions - use when implementation or training services are included

Suggested Schedules

1. Software Description Schedule: Detailed description of licensed software

2. Service Level Agreement Schedule: Detailed performance metrics and response times

3. Fee Schedule: Detailed breakdown of all fees and payment terms

4. Technical Requirements Schedule: Hardware and software requirements

5. Support Services Schedule: Details of maintenance and support services

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Agreement
Authorized Users
Business Day
Confidential Information
Documentation
Effective Date
Fees
Initial Term
Intellectual Property Rights
License
Licensed Software
Maintenance Services
Personal Data
Service Credits
Service Levels
Software Updates
Source Code
Specifications
Support Services
System Requirements
Term
Territory
Third Party Software
User Access
Working Hours
Acceptance Criteria
Availability
Backup
Critical Error
Data Protection Laws
Disaster Recovery Plan
Error
Force Majeure Event
Implementation Services
Incident
Key Personnel
Maintenance Window
Response Time
Resolution Time
Service Level Agreement
Subscription Period
Clauses
License Grant
Scope of Use
Service Levels
Performance Standards
Fees and Payment
Intellectual Property Rights
Warranties
Support and Maintenance
Confidentiality
Data Protection
Security Requirements
Implementation
Term and Termination
Force Majeure
Liability Limitations
Indemnification
Dispute Resolution
Assignment
Access Rights
Acceptance Testing
Documentation
Training
Audit Rights
Software Updates
Disaster Recovery
Export Control
Source Code Escrow
Non-Solicitation
Insurance
Governing Law
Integration
Notices
Severability
Third-Party Rights
Change Control
Business Continuity
Industries

Copyright Act (Cap. 63): Primary legislation governing software protection as literary works, including licensing rights, copyright duration, and infringement provisions

Personal Data Protection Act 2012 (PDPA): Regulates data handling, cross-border transfers, security measures, and user privacy rights in Singapore

Computer Misuse Act: Addresses security requirements, unauthorized access provisions, and system protection measures for computer systems and data

Electronic Transactions Act: Governs validity of electronic contracts, electronic signatures, and digital record-keeping requirements

Consumer Protection (Fair Trading) Act: Protects consumer rights, addresses unfair practices, and provides remedies in software licensing to consumers

Competition Act: Regulates anti-competitive practices and market dominance considerations in software licensing

Singapore Contract Law: Common law principles governing contract formation, terms and conditions, breach remedies, and liability limitations

ASEAN Framework on Personal Data Protection: Regional framework providing guidelines for personal data protection in ASEAN member states

Singapore Cybersecurity Act: Establishes framework for protection of critical information infrastructure and cybersecurity requirements

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

No items found.

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: https://www.genieai.co/our-research
Oops! Something went wrong while submitting the form.

Genie’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; Genie’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our Trust Centre for more details and real-time security updates.

Read our Privacy Policy.