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Cloud Master Agreement
"Need a Cloud Master Agreement for our enterprise SaaS platform launching in March 2025, with strong data protection clauses and specific provisions for financial services compliance as we'll be serving banks and insurance companies."
1. Parties: Identification of contracting parties including legal entities and contact details
2. Background: Context of the agreement and high-level purpose
3. Definitions: Key terms used throughout the agreement
4. Services: Description of cloud services provided, including scope and limitations
5. Service Levels: Performance standards, availability commitments, and remedies
6. Data Protection and Security: Security measures, data handling procedures, and compliance requirements
7. Fees and Payment: Pricing, payment terms, and billing procedures
8. Term and Termination: Duration, renewal terms, and termination conditions
9. Intellectual Property Rights: Ownership and usage rights of IP
1. Professional Services: Additional implementation or consulting services when professional services are part of the offering
2. Disaster Recovery: Specific disaster recovery procedures and commitments for enterprise-level agreements or regulated industries
3. Insurance Requirements: Specific insurance coverage requirements for high-value contracts or regulated industries
4. Exit Management: Detailed transition assistance provisions for complex implementations or critical services
1. Service Description Schedule: Detailed technical specifications of services
2. Service Level Agreement: Detailed performance metrics and remedies
3. Data Processing Agreement: Detailed data protection terms and procedures
4. Security Requirements: Detailed security standards and procedures
5. Pricing Schedule: Detailed pricing information and calculations
6. Acceptable Use Policy: Terms of service usage and restrictions
7. Business Continuity Plan: Disaster recovery and business continuity procedures
Authors
Agreement
Authorized User
Background IP
Business Day
Confidential Information
Cloud Services
Customer Data
Customer Materials
Data Processing Agreement
Data Protection Laws
Documentation
Effective Date
Emergency Maintenance
Fees
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Initial Term
Maintenance Window
Malicious Code
Personal Data
Platform
Professional Services
Renewal Term
Service Credits
Service Level Agreement
Service Levels
Services
Software
Subscription Term
Support Services
System Administrator
Term
Third Party Materials
Updates
Upgrades
User Credentials
Virus
Service Levels
Fees and Payment
License Grant
Access Rights
Customer Obligations
Provider Obligations
Data Protection
Data Security
Confidentiality
Intellectual Property Rights
Warranties
Indemnification
Limitation of Liability
Force Majeure
Term and Termination
Suspension Rights
Exit Management
Disaster Recovery
Business Continuity
Audit Rights
Compliance with Laws
Change Control
Subcontracting
Assignment
Notice
Dispute Resolution
Governing Law
Insurance
Service Credit Regime
Data Backup
Records Retention
Anti-Bribery
Export Control
Entire Agreement
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