Cloud Master Agreement Template for United States

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Key Requirements PROMPT example:

Cloud Master Agreement

"Need a Cloud Master Agreement for our enterprise SaaS platform launching in March 2025, with strong data protection clauses and specific provisions for financial services compliance as we'll be serving banks and insurance companies."

Document background
The Cloud Master Agreement serves as the foundational contract governing the relationship between cloud service providers and their customers under US jurisdiction. This document is essential when organizations are establishing long-term cloud service arrangements, requiring a comprehensive framework that addresses service delivery, data protection, compliance, and risk allocation. The agreement incorporates relevant US federal and state regulations, particularly around data privacy and security, while providing flexibility through modular schedules for specific service arrangements.
Suggested Sections

1. Parties: Identification of contracting parties including legal entities and contact details

2. Background: Context of the agreement and high-level purpose

3. Definitions: Key terms used throughout the agreement

4. Services: Description of cloud services provided, including scope and limitations

5. Service Levels: Performance standards, availability commitments, and remedies

6. Data Protection and Security: Security measures, data handling procedures, and compliance requirements

7. Fees and Payment: Pricing, payment terms, and billing procedures

8. Term and Termination: Duration, renewal terms, and termination conditions

9. Intellectual Property Rights: Ownership and usage rights of IP

Optional Sections

1. Professional Services: Additional implementation or consulting services when professional services are part of the offering

2. Disaster Recovery: Specific disaster recovery procedures and commitments for enterprise-level agreements or regulated industries

3. Insurance Requirements: Specific insurance coverage requirements for high-value contracts or regulated industries

4. Exit Management: Detailed transition assistance provisions for complex implementations or critical services

Suggested Schedules

1. Service Description Schedule: Detailed technical specifications of services

2. Service Level Agreement: Detailed performance metrics and remedies

3. Data Processing Agreement: Detailed data protection terms and procedures

4. Security Requirements: Detailed security standards and procedures

5. Pricing Schedule: Detailed pricing information and calculations

6. Acceptable Use Policy: Terms of service usage and restrictions

7. Business Continuity Plan: Disaster recovery and business continuity procedures

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
Clauses
Industries

Federal Data Protection & Privacy Laws: Key federal regulations including GLBA (financial data), HIPAA (healthcare data), COPPA (children's data), and FISMA (federal information security)

Consumer Protection Regulations: Federal Trade Commission Act and Consumer Financial Protection Bureau regulations governing consumer rights and protections in cloud services

Electronic Communications Laws: ECPA, Stored Communications Act, and E-SIGN Act governing electronic communications, data storage, and digital signatures

State Privacy Laws: State-specific privacy regulations including CCPA (California), VCDPA (Virginia), Colorado Privacy Act, and other state privacy laws

Data Breach Notification Laws: State-specific requirements for notifying affected parties in case of data breaches

Industry Standards: Industry-specific compliance requirements including PCI DSS for payment processing and SOX compliance for public companies

International Regulations: Cross-border considerations including GDPR compliance and international data transfer regulations

Data Security Requirements: Mandatory security measures, encryption standards, and data protection protocols

Service Level Agreements: Performance metrics, availability guarantees, and service quality standards

Data Processing Terms: Specifications for data handling, processing limitations, and data subject rights

Liability and Indemnification: Terms governing responsibility for data incidents, service failures, and related compensation

Compliance Framework: Overall compliance structure including audit rights, reporting requirements, and certification maintenance

Exit Provisions: Terms governing contract termination, data return/deletion, and transition assistance

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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