Support And Maintenance Agreement Template for Qatar

1. Insurance: Required when specific insurance coverage needs to be maintained by either party

2. Security Requirements: Include when services involve access to sensitive systems or data

3. Disaster Recovery: Required for critical systems or when business continuity is essential

4. Personnel Requirements: Include when specific qualifications or security clearances are required

5. Audit Rights: Include when regular auditing of services or compliance is required

6. Change Control: Required when formal change management procedures are needed

7. Anti-Bribery and Corruption: Include for high-value contracts or government-related services

8. Environmental Compliance: Include when services have environmental implications

9. Transition Services: Required when complex service transition is needed at termination

1. Schedule 1 - Service Description: Detailed description of support and maintenance services

2. Schedule 2 - Service Levels: Detailed SLAs, KPIs, and measurement methodology

3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and rate cards

4. Schedule 4 - Escalation Matrix: Contact details and escalation procedures

5. Schedule 5 - Technical Requirements: Technical specifications and requirements

6. Schedule 6 - Support Hours and Coverage: Details of service coverage hours and response times

7. Appendix A - Incident Classification: Definitions and response times for different incident types

8. Appendix B - Report Templates: Standard formats for service reports and documentation

9. Appendix C - Change Request Form: Standard form for requesting service changes