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Shared Services Agreement
"I need a Shared Services Agreement under Dutch law for the provision of IT support services from our Netherlands-based group service company to five European subsidiaries, starting March 1, 2025, with particular emphasis on GDPR compliance and cybersecurity requirements."
1. Parties: Identification of the service provider and recipient(s), including full legal names and registered addresses
2. Background: Context of the agreement, relationship between parties, and purpose of the shared services arrangement
3. Definitions and Interpretation: Definitions of key terms used throughout the agreement and rules of interpretation
4. Services Scope: Detailed description of services to be provided, including service levels and delivery requirements
5. Term and Renewal: Duration of the agreement, including start date and renewal provisions
6. Charges and Payment: Pricing structure, payment terms, invoicing procedures, and cost allocation methodology
7. Service Levels: Performance standards, KPIs, measurement methods, and reporting requirements
8. Governance and Management: Management structure, reporting lines, escalation procedures, and meeting frameworks
9. Data Protection and Security: GDPR compliance, data handling requirements, and security standards
10. Intellectual Property Rights: Ownership and usage rights of IP created or used in service delivery
11. Confidentiality: Protection of confidential information and trade secrets
12. Liability and Indemnification: Limitations of liability, indemnification obligations, and insurance requirements
13. Force Majeure: Provisions for handling events beyond reasonable control
14. Termination: Termination rights, notice periods, and consequences of termination
15. Exit Management: Procedures for service transition upon termination
16. General Provisions: Standard legal provisions including notices, amendments, governing law, and jurisdiction
1. Personnel and Employment: Include when services involve staff transfers, secondments, or dedicated personnel
2. Technology and Systems: Include when services involve significant IT components or system access
3. Business Continuity: Include for critical services requiring disaster recovery planning
4. Regulatory Compliance: Include for heavily regulated industries or services
5. Environmental Requirements: Include when services have environmental impact or sustainability requirements
6. Change Management: Include when services require frequent modifications or updates
7. Audit Rights: Include when regular auditing of services or compliance is required
8. Parent Company Guarantee: Include when financial security from a parent company is required
1. Schedule 1 - Services Description: Detailed breakdown of all services, including scope, deliverables, and exclusions
2. Schedule 2 - Service Levels and KPIs: Detailed service level agreements, performance metrics, and measurement methodologies
3. Schedule 3 - Charges: Detailed pricing structure, cost allocation, and charging mechanisms
4. Schedule 4 - Governance Procedures: Detailed governance framework, including meeting schedules and reporting templates
5. Schedule 5 - Personnel: Key personnel, roles and responsibilities, and any TUPE implications
6. Schedule 6 - Technical Requirements: Systems, software, and technical specifications
7. Schedule 7 - Security Requirements: Security protocols, access controls, and data protection measures
8. Schedule 8 - Exit Plan: Detailed transition out procedures and requirements
9. Appendix A - Form of Change Order: Template for documenting and approving changes to services
10. Appendix B - Report Templates: Standard templates for regular service reporting
Authors
Agreement
Annual Budget
Applicable Law
Business Day
Charges
Commencement Date
Confidential Information
Control
Data Protection Laws
Effective Date
Exit Plan
Force Majeure Event
Good Industry Practice
Governance Body
Group
Initial Term
Intellectual Property Rights
Key Personnel
KPIs
Material Breach
Operating Level Agreement
Parent Company
Performance Credits
Personal Data
Personnel
Provider
Recipient
Renewal Term
Representatives
Schedule
Service Credits
Service Hours
Service Levels
Services
Shared Service Center
Staff
Standard Operating Procedures
Steering Committee
Sub-contractor
Support Services
Term
Termination Date
Third Party
Transition Period
VAT
Working Hours
Change Control Procedure
Dispute Resolution Procedure
Emergency
Escalation Procedure
Implementation Plan
Quality Standards
Regulatory Requirements
Service Delivery Location
Service Failure
Systems
Service Levels
Charges and Payment
Term and Duration
Governance
Performance Monitoring
Data Protection
Confidentiality
Intellectual Property
Personnel and Employment
Subcontracting
Audit Rights
Compliance with Laws
Force Majeure
Liability and Indemnification
Insurance
Termination
Exit Management
Change Control
Dispute Resolution
Assignment and Transfer
Anti-Corruption
Competition Law
Tax
Notice Requirements
Entire Agreement
Severability
Amendments
Third Party Rights
Governing Law and Jurisdiction
Business Continuity
Security Requirements
Quality Assurance
Reporting Requirements
Cost Allocation
Resource Management
Technology and Systems Access
Warranties and Representations
Environmental Compliance
Health and Safety
Records and Documentation
Relationship Management
Financial Services
Manufacturing
Technology
Healthcare
Retail
Energy
Telecommunications
Professional Services
Insurance
Real Estate
Logistics
Pharmaceuticals
Consumer Goods
Automotive
Legal
Finance
Operations
Procurement
Human Resources
Information Technology
Compliance
Commercial
Risk Management
Shared Services
Corporate Services
Business Development
Strategy
Administrative Services
Chief Financial Officer
Head of Shared Services
Legal Director
Operations Director
Service Delivery Manager
Procurement Manager
HR Director
IT Director
Commercial Director
Compliance Officer
Finance Manager
Business Unit Head
Contract Manager
General Counsel
Chief Operating Officer
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