Document background
The Master Service Agreement For IT Services is a foundational document used when establishing a long-term IT service relationship between a service provider and customer in Malaysia. It provides a comprehensive framework for the delivery of IT services, incorporating requirements under Malaysian law including the Personal Data Protection Act 2010, Electronic Commerce Act 2006, and relevant cybersecurity regulations. This agreement is typically used when organizations need to establish a structured relationship for ongoing IT services, whether for system maintenance, software development, cloud services, or technical support. It includes detailed provisions for service levels, data protection, intellectual property rights, and operational requirements, with flexibility to add specific services through statements of work or service orders. The agreement is designed to protect both parties' interests while ensuring compliance with Malaysian regulatory requirements and industry standards.
