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Client Engagement Agreement
"I need a Client Engagement Agreement for my management consulting firm based in Kuala Lumpur, providing advisory services to multinational clients across Southeast Asia, with the agreement starting from March 2025 and including robust data protection and cross-border service delivery clauses."
1. Parties: Identifies and provides full details of the service provider and the client, including registration numbers and registered addresses
2. Background: Contextualizes the agreement and outlines the purpose of the engagement
3. Definitions: Defines key terms used throughout the agreement for clarity and certainty
4. Scope of Services: Detailed description of the services to be provided under the engagement
5. Term and Commencement: Specifies the duration of the engagement and when services will begin
6. Fees and Payment Terms: Details the fee structure, payment schedule, and payment methods
7. Obligations of the Service Provider: Outlines the responsibilities and commitments of the service provider
8. Client Responsibilities: Specifies the client's obligations and required cooperation
9. Confidentiality: Provisions for protecting confidential information of both parties
10. Data Protection: Compliance with PDPA 2010 and data handling procedures
11. Intellectual Property: Addresses ownership and usage rights of any IP created during the engagement
12. Limitation of Liability: Sets out the extent and limitations of the service provider's liability
13. Termination: Conditions and procedures for ending the engagement
14. Governing Law and Jurisdiction: Specifies Malaysian law as governing law and jurisdiction for disputes
15. General Provisions: Standard boilerplate clauses including notices, entire agreement, and severability
1. Anti-Bribery and Corruption: Required when dealing with government entities or if either party has specific anti-corruption policies
2. Force Majeure: Recommended for long-term engagements to address unforeseen circumstances
3. Non-Solicitation: Used when there's a risk of staff poaching between parties
4. Insurance: Required when services involve significant risks or when required by professional bodies
5. Dispute Resolution: Optional detailed procedures for handling disputes, including mediation or arbitration
6. Assignment and Subcontracting: Needed when there's possibility of changing service providers or subcontracting
7. Service Levels: Required for engagements with specific performance metrics or standards
8. Compliance with Laws: Detailed compliance provisions when working in regulated industries
1. Schedule 1 - Scope of Services: Detailed breakdown of services, deliverables, and timelines
2. Schedule 2 - Fee Schedule: Detailed fee structure, rates, and payment milestones
3. Schedule 3 - Service Levels: Specific performance metrics and service standards if applicable
4. Schedule 4 - Key Personnel: Lists key team members and their roles in the engagement
5. Appendix A - Data Processing Agreement: Detailed terms for handling personal data under PDPA 2010
6. Appendix B - Required Forms and Documents: Templates for reports, invoices, and other standard documents
7. Appendix C - Client Policies: Relevant client policies that the service provider must comply with
Authors
Affiliate
Business Day
Client
Commencement Date
Confidential Information
Deliverables
Documentation
Fees
Force Majeure Event
Identity Card
Intellectual Property Rights
Key Personnel
Laws
Personal Data
Project
Representatives
Services
Service Provider
Service Levels
Term
Territory
Working Hours
Interpretation
Appointment
Term
Services
Service Levels
Fees and Payment
Invoicing
Client Obligations
Service Provider Obligations
Key Personnel
Confidentiality
Data Protection
Intellectual Property
Warranties
Indemnification
Limitation of Liability
Force Majeure
Termination
Assignment
Subcontracting
Notice
Dispute Resolution
Governing Law
Entire Agreement
Variation
Severability
Waiver
Third Party Rights
Anti-Corruption
Insurance
Non-Solicitation
Compliance with Laws
Records and Audit
Professional Services
Consulting
Legal Services
Financial Services
Information Technology
Management Consulting
Accounting Services
Business Advisory
Engineering Services
Healthcare Services
Education Services
Real Estate Services
Environmental Services
Human Resources Services
Marketing Services
Legal
Compliance
Business Development
Operations
Finance
Risk Management
Client Services
Professional Services
Commercial
Contracts Administration
Account Management
Project Management
Service Delivery
Quality Assurance
Business Operations
Chief Executive Officer
Managing Director
Legal Counsel
Contract Manager
Business Development Manager
Project Manager
Account Manager
Operations Director
Compliance Officer
Risk Manager
Finance Director
Partner
Senior Consultant
Head of Professional Services
Client Relations Manager
Commercial Director
General Manager
Department Head
Practice Leader
Service Delivery Manager
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