Incident Response Form Template for India

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Key Requirements PROMPT example:

Incident Response Form

"I need an Incident Response Form for our healthcare technology company that complies with both CERT-In requirements and healthcare data protection regulations, with special emphasis on patient data breach reporting procedures."

Document background
The Incident Response Form is a critical document used to record and report security incidents in accordance with Indian legal requirements, particularly the CERT-In guidelines and Information Technology Act, 2000. This form must be utilized whenever a security incident occurs that falls within the scope of mandatory reporting requirements, including but not limited to data breaches, system compromises, and cyber attacks. The document captures essential information required for both regulatory compliance and internal incident management, ensuring organizations meet the strict 6-hour reporting timeline mandated by CERT-In while maintaining comprehensive incident documentation. The form serves as a foundational tool for incident response teams, providing a structured approach to incident documentation, facilitating communication between stakeholders, and supporting post-incident analysis and legal compliance.
Suggested Sections

1. Incident Reference Details: Basic metadata including unique incident ID, date/time of report creation, and form completion status

2. Incident Reporter Information: Details of the person reporting the incident including name, role, contact information, and department

3. Incident Overview: High-level summary of the incident including type, severity level, and initial impact assessment

4. Incident Timeline: Chronological details including detection time, occurrence time (if known), and reporting time to authorities

5. Incident Classification: Categorization of the incident type according to CERT-In guidelines and internal classification system

6. Systems/Assets Affected: Identification of all systems, data, or assets impacted by the incident

7. Impact Assessment: Detailed assessment of the incident's impact on operations, data, customers, and regulatory compliance

8. Initial Response Actions: Documentation of immediate actions taken to contain and respond to the incident

9. Notification Details: Record of all internal and external notifications made, including to CERT-In and other regulatory bodies

10. Current Status: Present state of the incident and ongoing response efforts

Optional Sections

1. Data Breach Details: Specific section for incidents involving personal data breaches, required when sensitive personal data is compromised

2. Financial Impact Assessment: Detailed analysis of financial implications, recommended for incidents affecting financial systems or involving monetary loss

3. Third Party Involvement: Documentation of any third-party vendors or service providers involved in the incident or response

4. Legal/Regulatory Implications: Analysis of legal and regulatory requirements triggered by the incident, recommended for high-severity incidents

5. Media/PR Response: Communication strategy and public relations response plan, needed for incidents with potential public exposure

Suggested Schedules

1. Appendix A - Evidence Collection Log: Detailed log of all evidence collected during the incident investigation

2. Appendix B - Communication Log: Record of all communications related to the incident

3. Appendix C - System Logs: Technical logs and system data relevant to the incident

4. Appendix D - Incident Response Team Details: List of team members involved in the response with their roles and contact information

5. Appendix E - Related Documents: References to associated documentation, including screenshots, reports, and correspondence

6. Schedule 1 - CERT-In Reporting Template: Standard template for mandatory reporting to CERT-In within 6 hours

7. Schedule 2 - Root Cause Analysis: Detailed analysis of the incident cause and contributing factors

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
Clauses
Relevant Industries

Information Technology

Banking and Financial Services

Healthcare

E-commerce

Telecommunications

Manufacturing

Government Services

Education

Energy and Utilities

Professional Services

Insurance

Retail

Transportation and Logistics

Relevant Teams

Information Security

IT Operations

Risk Management

Legal

Compliance

Data Protection

Security Operations Center

Corporate Communications

Executive Leadership

Human Resources

Audit

Privacy

Relevant Roles

Chief Information Security Officer

IT Security Manager

Incident Response Coordinator

Security Analyst

Risk Management Officer

Compliance Officer

Data Protection Officer

System Administrator

Network Engineer

Chief Technology Officer

Legal Counsel

Chief Risk Officer

Information Security Analyst

Security Operations Manager

Privacy Officer

Industries
Information Technology Act, 2000 (IT Act): Primary legislation governing electronic transactions and cybersecurity incidents in India. Provides legal framework for reporting cyber incidents and defines various types of cybercrimes.
Information Technology (The Indian Computer Emergency Response Team and Manner of Performing Functions and Duties) Rules, 2013: Specifies mandatory incident reporting requirements to CERT-In, including timeframes and types of incidents that must be reported.
CERT-In Directions 2022: Updated guidelines requiring organizations to report cyber incidents within 6 hours and maintain logs for 180 days, specifying detailed incident reporting requirements.
Personal Data Protection Bill (Draft): Though pending, provides framework for handling personal data breaches and notification requirements to authorities and affected individuals.
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011: Defines requirements for protecting sensitive personal data and reporting breaches involving such data.
Reserve Bank of India (Cyber Security Framework in Banks) Circular, 2016: Specific requirements for banking sector regarding cyber incident reporting and response procedures.
Indian Penal Code, 1860: Relevant sections dealing with fraud, theft, and other criminal activities that may be part of security incidents requiring reporting.
Companies Act, 2013: Contains provisions regarding corporate governance and reporting requirements for significant security incidents affecting company operations.
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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