Support Agreement Template for Ireland

1. Data Protection: Required when personal data processing is involved in service delivery

2. Disaster Recovery: Include when business continuity and disaster recovery procedures are critical

3. Security Requirements: Add when specific security protocols or compliance requirements apply

4. Change Control: Include for complex services where formal change management is needed

5. Staff and Personnel: Required when specific staff qualifications or vetting requirements apply

6. Insurance: Include when specific insurance requirements need to be detailed

7. Audit Rights: Add when customer requires rights to audit service provider's operations

8. Service Credits: Include when financial penalties apply for missing service levels

1. Schedule 1 - Service Description: Detailed technical specifications of support services

2. Schedule 2 - Service Levels: Detailed SLA metrics, measurement methods, and reporting requirements

3. Schedule 3 - Charges: Detailed pricing structure, rate cards, and payment milestones

4. Schedule 4 - Key Personnel: Details of key staff members and their roles

5. Schedule 5 - Escalation Procedures: Support ticket categorization and escalation processes

6. Appendix A - Technical Requirements: Technical specifications and requirements for service delivery

7. Appendix B - Report Templates: Standard formats for service level and performance reporting

8. Appendix C - Contact Details: Contact information for key personnel and support channels