Document background
This Support Contract template is designed for use in the Irish jurisdiction when establishing formal support service arrangements between service providers and their customers. It is particularly relevant for ongoing support services where defined service levels, response times, and performance metrics are crucial. The document incorporates key requirements under Irish law, including consumer protection provisions where applicable, data protection requirements under GDPR, and service quality standards under the Sale of Goods and Supply of Services Act 1980. This template is suitable for various support scenarios, from technical support to professional services support, and can be customized based on the complexity of services, regulatory requirements, and specific industry needs. The Support Contract includes comprehensive provisions for service delivery, escalation procedures, liability frameworks, and commercial terms, making it suitable for both business-to-business and business-to-consumer arrangements.
