Monthly SLA Template for Hong Kong

1. Data Protection and Security: Required when services involve handling personal or sensitive data

2. Disaster Recovery: Include when service continuity is critical or for high-availability services

3. Change Management: Needed for services requiring frequent modifications or updates

4. Transition Services: Include when complex service implementation or exit procedures are required

5. Compliance Requirements: Add for regulated industries or services subject to specific regulatory requirements

6. Third-Party Service Providers: Include when subcontractors or third-party services are involved

7. Training and Documentation: Required when service includes training or documentation deliverables

1. Schedule 1 - Service Specifications: Detailed technical specifications of services

2. Schedule 2 - Service Level Metrics: Detailed KPI definitions, measurement methods, and targets

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

4. Schedule 4 - Service Credit Calculations: Formulae and examples for calculating service credits

5. Schedule 5 - Escalation Matrix: Contact details and escalation procedures for various scenarios

6. Schedule 6 - Report Templates: Standard formats for performance reports and other required documentation

7. Appendix A - Technical Requirements: Customer's technical environment and compatibility requirements

8. Appendix B - Security Standards: Security protocols and compliance requirements