Complaint Letter To Catering Company Template for England and Wales

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Key Requirements PROMPT example:

Complaint Letter To Catering Company

"I need to draft a Complaint Letter To Catering Company regarding food quality and late service at my corporate event on March 15, 2025, where 50 guests were served cold food two hours behind schedule, resulting in significant disruption to our conference agenda."

Document background
A Complaint Letter To Catering Company is used when a client needs to formally address issues with catering services received. This document is particularly relevant when informal resolution attempts have been unsuccessful or when the severity of the issue requires formal documentation. The letter should detail specific instances of unsatisfactory service, reference relevant contractual obligations, and clearly state desired remedies. Under English and Welsh law, such complaints are supported by various consumer protection regulations, including the Consumer Rights Act 2015 and Food Safety Act 1990. The document serves both as a formal record of grievance and a platform for requesting specific resolution actions.
Suggested Sections

1. Sender's Details: Full name, address, and contact information of the complainant

2. Recipient's Details: Company name, address, and relevant department/contact person

3. Service Details: Date, location, and nature of the catering service provided

4. Complaint Description: Clear and specific details of the issues encountered

5. Impact Statement: How the issues affected the event/occasion

6. Requested Resolution: Specific actions or remedies being sought

Optional Sections

1. Previous Communication Reference: Details of any previous contact regarding the issue - include when there has been prior communication about the complaint

2. Witness Statements: Accounts from other affected parties - include when multiple parties were affected or can verify the complaint

3. Legal Rights Reference: Citation of relevant consumer rights and regulations - include when escalating the complaint or dealing with serious breaches

Suggested Schedules

1. Photographic Evidence: Images documenting the issues encountered

2. Contract/Invoice Copy: Copy of original service agreement or payment documentation

3. Communication Records: Copies of relevant emails or correspondence

4. Supporting Documentation: Any additional evidence supporting the complaint

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant Industries
Relevant Teams
Relevant Roles
Industries

Consumer Rights Act 2015: Primary legislation governing consumer rights, covering quality of service requirements, standards for goods and services, consumer remedies for poor service, and requirements for services to be carried out with reasonable care and skill

Food Safety Act 1990: Core food safety legislation establishing food safety and hygiene requirements, standards for food preparation and service, and legal obligations of food businesses

General Food Law Regulation (EC) 178/2002: European regulation retained in UK law covering food safety standards, traceability requirements, and business responsibilities in food service

Food Information Regulations 2014: Regulations governing allergen information requirements and food labeling obligations for food service providers

Supply of Goods and Services Act 1982: Legislation covering contract terms and quality of service provisions in service agreements

Consumer Protection from Unfair Trading Regulations 2008: Regulations protecting consumers against misleading practices and false advertising claims in business services

Food Hygiene (England) Regulations 2013: Specific regulations detailing hygiene requirements and safety standards for food preparation and service

Data Protection Act 2018 / UK GDPR: Legislation governing the handling and protection of personal information in business communications and complaints handling

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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