Complaint Letter To Travel Agency Template for England and Wales

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Key Requirements PROMPT example:

Complaint Letter To Travel Agency

"I need to draft a Complaint Letter To Travel Agency regarding our family holiday to Spain in March 2025, where the hotel was significantly below the advertised 4-star standard and the promised sea view room was not provided."

Document background
A Complaint Letter To Travel Agency is a formal document used when travel services have not met expected or contracted standards. It's particularly relevant in England and Wales where specific consumer protection laws, such as the Package Travel Regulations 2018 and Consumer Rights Act 2015, provide strong legal frameworks for such complaints. The letter should detail booking information, specific issues encountered, their impact, and desired resolution, while maintaining a professional tone that leaves room for amicable resolution but acknowledges legal rights.
Suggested Sections

1. Personal and Booking Details: Your name, contact information, booking reference, travel dates

2. Issue Description: Clear explanation of what went wrong with the service

3. Impact Statement: How the issue affected your travel experience

4. Previous Communication: Reference to any previous contact about the issue

5. Specific Request: Clear statement of what resolution you're seeking

Optional Sections

1. Legal Rights Reference: Reference to specific legislation, when serious breaches occurred

2. Deadline for Response: Include when urgent action is needed

3. Alternative Resolution Warning: Mention of escalation plans if satisfactory response not received

Suggested Schedules

1. Booking Confirmation: Copy of original booking documents

2. Photographic Evidence: Photos documenting issues, if applicable

3. Previous Correspondence: Copies of previous emails or letters about the issue

4. Receipts: For any additional expenses incurred due to the issue

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant Industries
Relevant Teams
Relevant Roles
Industries

Package Travel and Linked Travel Arrangements Regulations 2018: Primary legislation governing package holidays, defining travel organizer responsibilities, consumer rights and remedies, and requirements for booking changes

Consumer Rights Act 2015: Ensures services must be provided with reasonable care and skill, must be as described and fit for purpose, requires pricing transparency, and provides protection against unfair terms

Consumer Protection from Unfair Trading Regulations 2008: Protects consumers against misleading actions or omissions, false advertising, and aggressive sales practices in the travel industry

Consumer Contracts Regulations 2013: Covers rights to cancel, information requirements, and protection against hidden charges in consumer contracts including travel services

ATOL Regulations 2012: Establishes financial protection requirements, coverage for flight-inclusive packages, and insolvency protection for travel companies

ABTA Code of Conduct: Industry standards for ABTA members including complaint handling procedures and service quality expectations

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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