Public Services Ombudsman (Wales) Act 2019: Primary legislation governing the powers and responsibilities of the Public Services Ombudsman for Wales, outlining complaint handling procedures and jurisdiction
Parliamentary Commissioner Act 1967: Establishes the role and powers of the Parliamentary Ombudsman (Parliamentary Commissioner for Administration) in investigating complaints about government departments
Consumer Rights Act 2015: Provides consumers with key rights and protections in relation to goods, services, and digital content, which may form the basis of an ombudsman complaint
Consumer Protection from Unfair Trading Regulations 2008: Protects consumers from unfair commercial practices, misleading actions or omissions, and aggressive sales tactics
UK General Data Protection Regulation (UK GDPR): Post-Brexit data protection legislation ensuring proper handling of personal data and privacy rights in complaint processes
Data Protection Act 2018: Implements and supplements the UK GDPR, providing framework for data protection in the UK including during complaint handling
Financial Services and Markets Act 2000: Regulates financial services industry and establishes the framework for financial services complaints to relevant ombudsman services
Housing Act 2004: Provides framework for housing standards and regulations, relevant for housing-related complaints to housing ombudsman
Health and Social Care Act 2008: Establishes framework for health and social care regulation, relevant for healthcare-related complaints
Local Government Act 1974: Establishes the Local Government Ombudsman and framework for complaints about local authorities
Limitation Act 1980: Sets out time limits within which different types of complaints or legal actions must be brought
Equality Act 2010: Protects against discrimination and promotes equality, relevant when discrimination forms part of the complaint
Human Rights Act 1998: Incorporates European Convention on Human Rights into UK law, relevant when human rights violations are part of the complaint
