Maintenance Service Agreement Template for Denmark

1. Data Protection: Required if personal data processing is involved in service delivery

2. Intellectual Property: Needed if maintenance involves software, technical documentation, or proprietary systems

3. Change Management: For contracts requiring formal processes for service modifications

4. Subcontracting: Include if service provider may use subcontractors

5. Environmental Requirements: For services with environmental impact or sustainability requirements

6. Training and Documentation: If service includes training customer personnel or maintaining documentation

7. Emergency Services: For agreements requiring out-of-hours or emergency response provisions

8. Spare Parts and Materials: If agreement includes provision or management of spare parts

1. Schedule 1 - Service Specification: Detailed technical specifications of maintenance services

2. Schedule 2 - Service Levels and KPIs: Specific performance metrics and service level requirements

3. Schedule 3 - Fee Schedule: Detailed pricing, including rates for different service types

4. Schedule 4 - Equipment List: Inventory of equipment covered by maintenance services

5. Schedule 5 - Maintenance Schedule: Timing and frequency of routine maintenance activities

6. Schedule 6 - Contact Details: Key personnel and escalation procedures

7. Schedule 7 - Site Access Procedures: Protocols for accessing customer premises

8. Appendix A - Report Templates: Standard formats for maintenance reports and documentation