Maintenance Service Agreement Template for Hong Kong

1. Data Protection: Required when maintenance services involve access to personal data or IT systems

2. Equipment and Materials: Include when specific tools or materials are to be provided by either party

3. Warranties: Additional warranties beyond standard service obligations

4. Emergency Services: Include for critical maintenance services requiring 24/7 coverage

5. Training and Documentation: Required when service provider must provide training or maintenance documentation

6. Subcontracting: Include when service provider may need to subcontract certain services

7. Intellectual Property: Required when maintenance involves software or proprietary systems

8. Environmental Compliance: Include for services with environmental impact or requirements

1. Schedule 1 - Service Specifications: Detailed technical specifications of maintenance services

2. Schedule 2 - Service Levels and KPIs: Specific performance metrics and service level requirements

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

4. Schedule 4 - Maintenance Schedule: Timing and frequency of routine maintenance activities

5. Schedule 5 - Equipment and Assets: List of equipment or assets covered by the maintenance services

6. Schedule 6 - Contact Details and Escalation Procedures: Key personnel contacts and issue escalation process

7. Appendix A - Standard Operating Procedures: Detailed procedures for carrying out maintenance tasks

8. Appendix B - Incident Report Template: Standard format for reporting maintenance issues and incidents