Standard Feedback Form Template for Germany

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Standard Feedback Form

"I need a Standard Feedback Form for my Berlin-based software company to collect customer satisfaction data about our new cloud service launching in March 2025, including both quantitative ratings and qualitative feedback sections, while ensuring GDPR compliance."

Document background

The Standard Feedback Form serves as a crucial tool for organizations operating in Germany to collect and process customer feedback while maintaining compliance with strict data protection regulations. This document is essential when businesses need to systematically gather customer opinions, suggestions, or complaints while ensuring adherence to GDPR (DSGVO) and German Federal Data Protection Act (BDSG) requirements. The form includes mandatory elements such as data processing consent, privacy notices, and clearly defined purpose declarations. It is designed to be adaptable across various industries while maintaining its core legal compliance structure. Organizations should implement this Standard Feedback Form when establishing formal feedback channels, conducting customer satisfaction surveys, or creating systematic quality improvement processes.

Suggested Sections

1. Introduction: Brief explanation of the purpose of the feedback form and how the information will be used

2. Data Protection Notice: Mandatory information about data processing, storage, and rights under GDPR and BDSG

3. Respondent Information: Basic contact details of the person providing feedback (with clear marking of mandatory and optional fields)

4. Consent Declaration: Clear, GDPR-compliant consent statement for data processing

5. Core Feedback Section: Main feedback questions using appropriate rating scales and comment fields

6. Submission and Confirmation: Clear submission process and confirmation of data usage

Optional Sections

1. Service/Product Specific Questions: Additional questions specific to particular products or services being evaluated

2. Future Contact Permission: Optional section for requesting permission for follow-up contact

3. Statistical Information: Optional demographic or categorical information for analytical purposes

4. Media Upload: Section allowing upload of supporting documents or media files

5. Reward Program Information: Details about any incentives or rewards for providing feedback

Suggested Schedules

1. Privacy Policy: Detailed privacy policy and data protection information

2. Terms and Conditions: General terms and conditions for providing feedback

3. Rating Scale Explanations: Detailed explanations of rating scales and scoring systems used

4. Contact Information: Complete organization contact details and data protection officer information

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co

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Customer Experience

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Customer Experience Manager

Quality Assurance Manager

Data Protection Officer

Compliance Manager

Customer Service Manager

Marketing Manager

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Legal Counsel

Product Manager

Service Delivery Manager

Research Analyst

Customer Insights Specialist

Process Improvement Manager

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