Document background
The Procurement Service Level Agreement is a critical document used to establish and maintain clear performance standards and expectations in procurement service relationships under Swiss jurisdiction. This agreement is typically implemented when an organization outsources procurement functions or establishes formal internal procurement service arrangements. The document combines detailed operational requirements with legal compliance elements, particularly adhering to Swiss contract law and the Swiss Code of Obligations. It defines specific, measurable service levels, performance indicators, and quality standards for procurement activities, while establishing clear accountability and governance structures. The agreement is essential for organizations seeking to standardize their procurement processes, ensure consistent service delivery, and maintain regulatory compliance while managing supplier relationships effectively.
