SLA Supplier Template for Switzerland

1. Business Continuity and Disaster Recovery: Required for critical services where continuity planning is essential

2. Transition and Exit: Include when complex service transition or exit arrangements are needed

3. Intellectual Property Rights: Required when services involve creation or use of intellectual property

4. Insurance Requirements: Include for high-risk services or when specific insurance coverage is needed

5. Compliance with Industry Standards: Required for regulated industries or specific technical standards

6. Subcontractors: Include when supplier may use subcontractors for service delivery

7. Environmental Requirements: Include when environmental compliance or sustainability is relevant

8. Change Management: Required for services that may need significant modifications during the term

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Metrics: Detailed definitions and calculations of all service level metrics

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Operational Procedures: Day-to-day operational procedures and processes

5. Schedule 5 - Contact Details and Escalation Procedures: Key contacts and escalation matrices for both parties

6. Schedule 6 - Report Templates: Standard formats for performance and service level reporting

7. Schedule 7 - Security Requirements: Detailed security protocols and requirements

8. Appendix A - Technical Infrastructure: Description of technical infrastructure supporting the services

9. Appendix B - Business Continuity Plan: Detailed business continuity and disaster recovery procedures