Document background
This Email SLA template is designed for use in Switzerland when establishing formal service level commitments for email system provision and support. It addresses the critical need for clear performance metrics, support obligations, and compliance requirements in email service delivery. The document incorporates Swiss legal requirements, particularly those related to data protection (FADP/DSG), telecommunications regulations, and contract law. The Email SLA is essential for organizations requiring guaranteed email service levels, encompassing aspects such as availability, performance, security, and support response times. It provides a structured framework for managing service expectations, measuring performance, and establishing remedies for service level breaches, while ensuring alignment with Swiss regulatory requirements.
