Document background
The Farewell Letter To Customers is a critical business document used when a company needs to formally announce the end or transition of its business operations to its customer base. This document is particularly important in the Swiss business context, where clear communication and compliance with federal regulations are essential. It should be used when a business is closing down, transferring ownership, merging with another entity, or undergoing significant organizational changes that affect customer relationships. The letter typically includes information about final operating dates, handling of existing obligations, customer data management (in compliance with Swiss data protection laws), and transition arrangements. The document must balance professional courtesy with legal requirements while providing clear instructions for customers regarding next steps.
