Farewell Letter To Customers Template for Nigeria

The Farewell Letter to Customers is an essential business document used when a company needs to formally announce its closure or significant operational changes to its customer base. This document, particularly important in the Nigerian business context, must align with local regulations including the Companies and Allied Matters Act (CAMA) 2020 and Consumer Protection Act 1992. The letter typically includes crucial information such as closure dates, arrangements for pending transactions, data handling procedures, and contact information for the transition period. It serves both as a legal requirement for proper business closure and a professional courtesy to maintain goodwill with customers. The document should be drafted with consideration for Nigerian business customs and legal requirements while maintaining a balance between formal business communication and personal appreciation for customer loyalty.

1. Current Date: The date when the letter is issued

2. Customer Salutation: Respectful greeting to valued customers

3. Expression of Gratitude: Sincere thanks for customer loyalty and support over the years

4. Announcement of Closure/Transition: Clear statement of the business closure or transition

5. Key Dates: Important dates including last day of operation

6. Outstanding Business: Information about handling pending orders, services, or account balances

7. Contact Information: How to reach the business during the transition period

8. Closing Message: Final words of appreciation and goodbye

9. Signature Block: Name and title of the business owner or representative