SLA Banking Template for Canada

1. Currency Exchange Services: Include when foreign exchange services are part of the banking services offered

2. Integration Requirements: Include when the banking services need to integrate with client's existing systems

3. White Labeling: Include when banking services are to be provided under the client's brand

4. Third-Party Service Providers: Include when subcontractors or third-party service providers are involved

5. Customer Support Level Specifications: Include when dedicated or specialized customer support services are required

6. Cross-Border Operations: Include when services span multiple jurisdictions

7. Data Migration: Include when initial data migration services are required

1. Schedule A - Service Descriptions: Detailed descriptions of each banking service provided

2. Schedule B - Service Level Metrics: Specific performance metrics, measurement methods, and reporting requirements

3. Schedule C - Fee Schedule: Detailed pricing information, transaction fees, and payment terms

4. Schedule D - Security Protocols: Detailed security requirements, procedures, and compliance standards

5. Schedule E - Technical Requirements: Technical specifications for systems, interfaces, and integration requirements

6. Schedule F - Business Continuity Plan: Detailed procedures for business continuity and disaster recovery

7. Schedule G - Compliance Requirements: Specific regulatory compliance requirements and procedures

8. Appendix 1 - Contact Information: Key contacts and escalation procedures for both parties

9. Appendix 2 - Report Templates: Standard templates for regular service level and performance reporting