SLA Banking Template for Netherlands

1. Transition Services: Terms for service transition at the start or end of the agreement, used when complex implementation or exit procedures are required

2. Third-Party Services: Provisions regarding subcontractors or third-party service providers, included when external parties are involved in service delivery

3. Currency Exchange Services: Specific terms for foreign exchange services, included when international banking services are provided

4. Special Banking Hours: Provisions for extended or modified banking hours, used for clients requiring non-standard service times

5. Custom Development: Terms for custom banking software or interface development, included when bespoke solutions are part of the service

6. Multi-Branch Services: Specific provisions for multi-location services, used when services span multiple branches or countries

7. Regulatory Compliance Support: Additional compliance support services, included for clients requiring enhanced regulatory assistance

1. Schedule A - Service Specifications: Detailed technical specifications for each banking service, including operational procedures and requirements

2. Schedule B - Service Level Targets: Specific performance metrics, measurement methods, and penalty calculations

3. Schedule C - Fee Schedule: Detailed pricing information, transaction fees, and special service charges

4. Schedule D - Security Protocols: Detailed security requirements, protocols, and procedures

5. Schedule E - Operational Procedures: Day-to-day operational procedures, contact information, and escalation paths

6. Schedule F - Technical Requirements: IT infrastructure requirements, software specifications, and integration requirements

7. Appendix 1 - Compliance Checklist: Detailed compliance requirements and verification procedures

8. Appendix 2 - Report Templates: Standard formats for performance reports and service level monitoring

9. Appendix 3 - Contact Matrix: List of key contacts, roles, and responsibilities for both parties