Document background
The SLA Between Departments is a crucial document in Canadian public administration that formalizes service delivery arrangements between government departments. It is typically used when one department provides ongoing services to another, requiring clear performance standards and accountability measures. The agreement ensures compliance with Canadian federal and provincial regulations while establishing detailed service specifications, performance metrics, reporting requirements, and governance frameworks. This document type is essential for maintaining effective interdepartmental relationships, ensuring service quality, and managing resource allocation within the government structure. It includes provisions for financial arrangements, dispute resolution, and performance monitoring, all aligned with Treasury Board guidelines and public sector management principles.
