SLA Change Management Template for Canada

1. Change Advisory Board: Detailed structure and procedures for a Change Advisory Board - include when organization size or complexity warrants formal governance

2. Service Level Adjustments: Procedures for modifying service levels - include when SLA metrics may need regular adjustment

3. Financial Implications: Procedures for handling costs associated with changes - include when changes may have significant cost implications

4. Third Party Dependencies: Management of changes involving third-party services - include when external dependencies exist

5. Regulatory Compliance: Specific procedures for handling changes affecting regulatory compliance - include in heavily regulated industries

6. Change Freeze Periods: Definition and management of change blackout periods - include when business-critical periods require stability

7. Roll-back Procedures: Detailed procedures for reversing failed changes - include for complex technical environments

1. Schedule A - Change Request Form Template: Standard template for submitting change requests

2. Schedule B - Impact Assessment Matrix: Criteria and scoring system for evaluating change impacts

3. Schedule C - Service Level Specifications: Current service level targets and metrics that may be affected by changes

4. Schedule D - Change Advisory Board Charter: Detailed governance structure and operating procedures for the CAB

5. Schedule E - Emergency Change Workflow: Detailed workflow and approval matrix for emergency changes

6. Appendix 1 - Technical Environment Documentation: Description of the technical environment subject to change management

7. Appendix 2 - Contact Matrix: List of key contacts and escalation procedures for change management

8. Appendix 3 - Change Management Tools: Specification of tools and systems used in the change management process