SLA Data Analytics Template for Canada

1. Disaster Recovery: Specific procedures for service continuity in case of disasters, used when handling critical data

2. Training and Support: Details of training and support services, included when knowledge transfer is part of the agreement

3. Data Migration: Procedures for initial data transfer and migration, needed when starting with existing datasets

4. Custom Development: Terms for additional custom analytics development, included when bespoke solutions are part of the service

5. Third-Party Services: Terms governing the use of third-party tools or services, needed when external services are part of the solution

6. Compliance Requirements: Specific regulatory compliance obligations, included for regulated industries

1. Schedule A - Service Description: Detailed technical specifications of the data analytics services

2. Schedule B - Service Level Metrics: Detailed performance metrics, measurement methods, and targets

3. Schedule C - Fee Schedule: Detailed pricing, payment terms, and service credit calculations

4. Schedule D - Security Requirements: Specific security protocols, standards, and compliance requirements

5. Schedule E - Data Handling Procedures: Detailed procedures for data collection, processing, and storage

6. Schedule F - Report Templates: Templates and formats for regular service level reporting

7. Appendix 1 - Technical Infrastructure: Details of the technical environment and infrastructure requirements

8. Appendix 2 - Contact Matrix: Key contacts and escalation procedures for both parties