IT Managed Services Contract Generator for United States

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your IT Managed Services Contract

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

IT Managed Services Contract

"I need an IT Managed Services Contract for a medium-sized healthcare company to outsource our entire IT infrastructure management, including specific provisions for HIPAA compliance and cybersecurity protocols, with services to commence from March 2025."

Document background
The IT Managed Services Contract serves as the primary legal framework for outsourced IT service relationships in the United States. This document is essential when organizations seek to delegate their IT operations to specialized service providers, ensuring clear accountability, service standards, and risk allocation. The contract typically covers infrastructure management, help desk support, cybersecurity, data protection, and system maintenance, while incorporating relevant regulatory requirements such as HIPAA, SOX, or GDPR compliance where applicable. It's designed to protect both parties' interests while establishing clear performance metrics and operational procedures.
Suggested Sections

1. Parties: Identification of service provider and client, including legal entities and addresses

2. Background: Context of the agreement and brief description of the services to be provided

3. Definitions: Key terms used throughout the agreement defined for clarity

4. Services Scope: Detailed description of IT services to be provided

5. Service Levels: Performance metrics, response times, and service quality standards

6. Term and Termination: Duration of agreement and conditions for termination

7. Fees and Payment: Pricing structure, payment terms, and billing procedures

8. Data Protection and Security: Information security requirements and data handling procedures

9. Confidentiality: Protection of sensitive information and trade secrets

10. Liability and Indemnification: Limitations of liability and indemnification obligations

Optional Sections

1. Transition Services: Process for transitioning services from existing providers when taking over from another service provider

2. Disaster Recovery: Procedures for handling system failures and emergencies, typically included for critical systems or when required by client

3. Personnel Requirements: Specific staffing requirements and qualifications, included when specific expertise or security clearances are needed

4. Compliance Requirements: Industry-specific regulatory compliance obligations, necessary when serving regulated industries like healthcare or finance

5. Intellectual Property Rights: Ownership and usage rights of software and systems, included when custom development or licensed software is involved

Suggested Schedules

1. Service Level Agreement (SLA): Detailed performance metrics and service standards

2. Pricing Schedule: Detailed breakdown of fees and charging mechanisms

3. Equipment Schedule: List of hardware and equipment covered under the agreement

4. Software License Schedule: Details of software licenses and terms of use

5. Security Requirements: Detailed security protocols and requirements

6. Business Continuity Plan: Procedures for maintaining service during disruptions

7. Key Personnel: List of key staff and their roles/responsibilities

8. Change Control Procedure: Process for managing changes to services or requirements

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
Clauses
Industries

Computer Fraud and Abuse Act (CFAA): Federal law that prohibits accessing a computer without authorization or exceeding authorized access. Essential for defining security responsibilities and unauthorized access prevention in IT services.

Electronic Communications Privacy Act (ECPA): Extends government restrictions on wire taps to include transmitted electronic data. Important for data privacy and electronic communications handling in IT services.

Gramm-Leach-Bliley Act: Requires financial institutions to explain their information-sharing practices and protect sensitive data. Relevant when handling financial data.

Health Insurance Portability and Accountability Act (HIPAA): Provides data privacy and security provisions for safeguarding medical information. Must be considered when handling healthcare data.

Federal Information Security Management Act (FISMA): Defines framework for protecting government information, operations and assets against threats. Essential for government-related IT services.

Sarbanes-Oxley Act (SOX): Requires proper internal control structures and assessment procedures for financial reporting. Important when providing IT services to public companies.

State Data Breach Notification Laws: Various state-specific requirements for notifying individuals of security breaches of personally identifiable information. Must be incorporated into incident response procedures.

California Consumer Privacy Act (CCPA): Enhances privacy rights and consumer protection for residents of California. Must be considered when handling data of California residents.

General Data Protection Regulation (GDPR): EU data protection regulation that may apply when handling data of EU residents, even for US-based services.

Payment Card Industry Data Security Standard (PCI DSS): Security standards for organizations that handle credit card information. Must be complied with if processing payment card data.

Uniform Commercial Code (UCC): Standardized set of business laws regulating commercial transactions. Relevant for contract formation and enforcement.

Electronic Signatures in Global and National Commerce Act (ESIGN): Facilitates the use of electronic records and signatures in interstate and foreign commerce. Important for contract execution.

Copyright Act: Protects original works of authorship including software and documentation. Essential for intellectual property provisions in IT services.

Trade Secrets Protection: Laws protecting confidential business information that provides competitive advantage. Important for confidentiality provisions.

Fair Labor Standards Act: Federal law establishing standards for wage and overtime pay. Relevant when discussing service delivery and staff arrangements.

Federal Trade Commission Act: Prohibits unfair or deceptive practices in commerce. Important for service level agreements and marketing claims.

NIST Cybersecurity Framework: Voluntary guidance for private sector organizations to better manage and reduce cybersecurity risk. Important for defining security standards and practices.

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Legal Services Contract

A U.S.-governed agreement between a legal service provider and client establishing terms of legal representation and service delivery.

find out more

Credentialing Service Agreement

A U.S.-governed agreement establishing terms for professional healthcare credentialing services, ensuring regulatory compliance and quality standards.

find out more

IT Managed Services Contract

A U.S.-governed agreement defining terms for ongoing IT infrastructure management and support services between a service provider and client.

find out more

Business Contracts For Services

US-compliant business contract template for B2B service relationships, covering service delivery, payment terms, and risk allocation.

find out more

Hvac Contract

A U.S.-governed contract for HVAC system installation, maintenance, or servicing, outlining terms, specifications, and compliance requirements.

find out more

IT Maintenance Contract

A U.S.-governed agreement defining terms and conditions for IT system maintenance services, including service levels and responsibilities.

find out more

Security Company Contracts

A U.S.-governed agreement establishing terms and conditions for professional security services between a security provider and client.

find out more

Cleaning Company Contracts

A U.S.-governed agreement establishing terms and conditions between cleaning service providers and clients, including service scope, performance standards, and compliance requirements.

find out more

Janitorial Independent Contractor Agreement

A U.S.-governed contract establishing terms between a client and independent janitorial service provider for cleaning services.

find out more

Contract To Pay For Services

A U.S.-governed agreement establishing payment terms and conditions for professional services, including service scope, obligations, and compensation details.

find out more

Limited Service Agreement

A U.S.-governed contract defining terms for limited-scope professional services between a service provider and client.

find out more

Standard Master Services Agreement

A U.S.-governed framework agreement establishing core terms and conditions for ongoing service delivery between provider and client.

find out more

Facility Management Agreement

A U.S.-governed contract establishing terms for professional facility management services, including maintenance, operations, and administrative responsibilities.

find out more

Simple Security Guard Contract

A U.S.-compliant agreement establishing terms between security service providers and clients for guard services.

find out more

Customer Contract Agreement

A U.S.-governed agreement that establishes the contractual relationship between a service provider and their customer, defining key terms and conditions of their business relationship.

find out more

Managed Service Provider Agreement

A U.S.-governed agreement establishing terms for managed IT service delivery, including service levels, security requirements, and compliance obligations.

find out more

Accounting Services Agreement

A U.S.-governed contract establishing terms for professional accounting services, including scope, fees, and compliance requirements.

find out more

Roofing Service Agreement

A U.S.-governed agreement establishing terms and conditions for roofing services between contractors and property owners, including work scope, warranties, and compliance requirements.

find out more

Contract For Service And Contract Of Service

A U.S.-compliant agreement establishing terms for both service provision and employment relationships, defining working arrangements and obligations between parties.

find out more

Trial Use Agreement

A U.S.-governed agreement establishing terms for temporary product or service evaluation, protecting both provider and user interests during trials.

find out more

Childcare Contract

A U.S.-governed agreement establishing terms and conditions between childcare providers and parents/guardians for childcare services.

find out more

Website Hosting Agreement

A US-governed agreement defining terms and conditions for website hosting services, including technical specifications, service levels, and compliance requirements.

find out more

Recruitment Service Agreement

A U.S.-governed agreement between a recruitment agency and client company for professional recruitment services.

find out more

Service Order Agreement

A U.S.-governed agreement that establishes terms for ordering and delivering specific services between a provider and client.

find out more

Lease Extension Letter

A formal document used in the US to extend an existing lease agreement between landlord and tenant, maintaining or modifying current terms.

find out more

Employee Service Agreement

A U.S.-governed contract establishing employment terms between an employer and employee.

find out more

Virtual Office Lease Agreement

A US-compliant agreement governing the lease of virtual office services, including business address usage and related services.

find out more

Vendor Procurement Agreement

A U.S.-governed contract establishing terms for purchasing goods or services from vendors, including delivery, quality, and payment conditions.

find out more

Tutoring Contract

US-governed agreement establishing terms and conditions for tutoring services, including service scope, payment terms, and privacy requirements.

find out more

Translation Agreement

A U.S.-governed legal agreement establishing terms and conditions for professional translation services.

find out more

Service And Maintenance Agreement

A U.S. legal agreement establishing terms for ongoing maintenance and service work between provider and client.

find out more

Rental Waiver Form

A legally binding document used in the US that allows tenants to voluntarily waive specific rights or requirements under their rental agreement.

find out more

NDA Financial Services

A U.S.-governed confidentiality agreement specifically designed for financial services sector, ensuring protection of sensitive financial information while maintaining regulatory compliance.

find out more

Marketing Services Contract

A U.S.-governed agreement defining the terms and conditions between a marketing service provider and client, including service scope, deliverables, and compliance requirements.

find out more

Lease Extension Form

A U.S. legal document that extends an existing lease agreement's term while maintaining or updating its original conditions.

find out more

Hosting Contract

A U.S.-governed agreement between a hosting provider and client defining terms for web hosting services and related obligations.

find out more

Financial Services Agreement

A U.S.-governed agreement establishing terms and conditions for the provision of financial services, incorporating federal and state regulatory requirements.

find out more

Early Works Agreement

A U.S. construction contract allowing preliminary work to begin while the main contract is being finalized.

find out more

Dispatch Agreement

A U.S.-governed contract establishing terms between dispatch service providers and carriers/drivers for coordinating transportation services.

find out more

Commercial Service Agreement

A U.S.-governed contract defining terms and conditions for business-to-business service provision.

find out more

Bookkeeping Service Agreement

A U.S.-governed agreement establishing terms for professional bookkeeping services between a service provider and client.

find out more

Auto Repair Contract

A U.S.-compliant agreement between an auto repair shop and customer outlining terms for vehicle repair services.

find out more

Freelance Service Agreement

A U.S.-compliant contract establishing terms between a freelancer and client for professional services.

find out more

Enterprise Service Agreement

A U.S.-governed agreement establishing terms for enterprise-level service delivery between a provider and customer.

find out more

Service Provision Agreement

A U.S.-governed contract establishing terms and conditions for the provision of services between a service provider and client.

find out more

Subscription Agreement LLC

A U.S. legal document governing the purchase of membership interests in an LLC, ensuring compliance with federal and state securities laws.

find out more

Public Service Contract

A U.S. government contract establishing terms for the provision of public services, subject to federal and state regulations.

find out more

IT Service Agreement

A U.S.-governed agreement defining the terms and conditions for the provision of IT services between a service provider and client.

find out more

Security Service Agreement

A U.S.-governed agreement establishing terms for professional security services between a security provider and client.

find out more

Repair Agreement

A U.S.-governed contract establishing terms and conditions for repair services, including scope, payment, and warranties.

find out more

Service Level Agreement Contract

A U.S.-governed agreement that defines measurable service standards, performance metrics, and remedies between service providers and their customers.

find out more

Standard Service Agreement

A U.S.-governed agreement establishing terms and conditions for service provision between a provider and client.

find out more

Standard Consulting Agreement

A U.S.-governed agreement establishing terms and conditions for consulting services between a consultant and client.

find out more

Software Master Services Agreement

A U.S.-governed legal agreement establishing terms and conditions for ongoing software services between provider and client.

find out more

Cleaning Services Contract

A U.S.-governed agreement establishing terms between cleaning service providers and clients, defining services, payments, and regulatory compliance requirements.

find out more

Loan Servicing Agreement

A U.S.-governed agreement establishing terms for loan servicing between a loan servicer and loan owner, subject to federal and state banking regulations.

find out more

Development Service Agreement

A U.S.-governed contract establishing terms for software or technology development services between a provider and client.

find out more

Colocation Agreement

A U.S.-governed agreement defining terms for housing IT equipment in a third-party data center facility.

find out more

Third Party Payment Agreement

A U.S.-governed agreement establishing terms for one party to make payments on behalf of another to a designated beneficiary.

find out more

Service Occupancy Agreement

A U.S. legal agreement governing employee occupation of employer-owned property as part of employment terms.

find out more

Patient Payment Agreement Form

A U.S. legal document establishing payment terms between healthcare providers and patients for medical services.

find out more

IT Support Contract

A U.S.-compliant agreement defining terms and conditions for IT support services, including service levels, maintenance, and data protection requirements.

find out more

Financial Responsibility Form

A U.S.-compliant legal document establishing financial payment obligations and responsibilities between parties.

find out more

Service Agreement Between Two Companies

A U.S.-governed agreement establishing terms and conditions for service provision between two companies, including service scope, payments, and mutual obligations.

find out more

Transfer Service Agreement

A U.S.-governed agreement establishing terms and conditions for providing transfer services between financial institutions and their clients.

find out more

Service Agreement Letter

A U.S.-governed formal document establishing terms and conditions between a service provider and client for specific services.

find out more

Personal Injury Waiver Form

A U.S. legal document that releases liability for potential injuries during specified activities, subject to state-specific requirements.

find out more

Outsourcing Agreement Between Two Companies

A U.S.-governed contract establishing terms for one company to provide specified services to another, including service scope, standards, and legal protections.

find out more

NDA For App Development

A U.S.-compliant confidentiality agreement protecting sensitive information during app development projects.

find out more

Cloud Agreement

A U.S.-governed legal agreement establishing terms and conditions for cloud computing services, including data protection and security requirements.

find out more

Agreement For Supply Of Goods On Credit

A US-governed agreement establishing terms for supply of goods with credit arrangements, incorporating UCC requirements and credit regulations.

find out more

Subcontractor Cleaning Contract

A U.S.-governed contract defining terms for cleaning subcontractor services, including service scope, payment, and compliance requirements.

find out more

Plumbing Service Contract

A U.S.-governed agreement between a plumbing contractor and client establishing terms for plumbing services and compliance with applicable regulations.

find out more

Consulting Agreement

A U.S.-governed contract establishing terms between a consultant and client for professional services delivery.

find out more

Annual Service Contract

A U.S.-governed agreement establishing terms for recurring services over a one-year period.

find out more

Administrative Services Agreement

A U.S.-governed contract establishing terms for the provision of administrative support services between service provider and client.

find out more

Repair Contract

A U.S.-compliant agreement defining terms and conditions for repair services between a service provider and customer.

find out more

Professional Services Retainer Agreement

A U.S.-governed agreement establishing terms for ongoing professional services between a service provider and client.

find out more

Production Services Agreement

A U.S.-governed contract defining terms and conditions for production services between a service provider and client.

find out more

Personal Guarantee Letter

A legally binding document under U.S. law where an individual guarantees to fulfill another party's financial obligations if they default.

find out more

General Service Contract

A U.S.-compliant legal agreement establishing terms and conditions for the provision of services between two or more parties.

find out more

Supply Contract Form

A U.S.-governed contract establishing terms for supply of goods between parties, compliant with UCC requirements.

find out more

Rental Waiver

A U.S. legal document that formally waives specific rights or obligations within a rental agreement between landlord and tenant.

find out more

Master Vendor Agreement

A U.S.-governed framework agreement establishing the primary terms and conditions between a company and its vendor for ongoing business relationships.

find out more

Independent Consultant Agreement

A U.S.-governed contract establishing terms between a company and an independent consultant, defining services, compensation, and contractor status.

find out more

Credit Support Agreement

A U.S.-governed agreement establishing terms for providing credit support or collateral to secure financial obligations.

find out more

Business Service Agreement

A U.S.-governed contract defining terms and conditions for provision of professional services between businesses.

find out more

Subcontractor Agreement For Services

A U.S.-governed legal agreement defining the terms and conditions between a contractor and subcontractor for the provision of specific services.

find out more

Virtual Assistant Agreement

A U.S.-compliant contract establishing terms between clients and virtual assistants for remote service provision.

find out more

Software Subscription Agreement

A U.S.-governed agreement establishing terms for subscription-based software access and usage.

find out more

Service Delivery Agreement

A U.S.-governed contract defining terms and conditions for service delivery between a provider and client.

find out more

Maintenance And Repair Contract

A U.S.-governed agreement establishing terms for maintenance and repair services between a service provider and client.

find out more

Fulfillment Agreement

A U.S.-governed contract establishing terms for product storage, packaging, and shipping services between a fulfillment provider and a merchant.

find out more

Cloud Services Agreement

A U.S.-governed legal agreement defining terms and conditions for cloud-based service provision, including service levels, data protection, and compliance requirements.

find out more

Terms Of Service Agreement

A legally binding agreement governing the use of digital services, compliant with U.S. federal and state regulations.

find out more

Service License Agreement

A U.S.-governed agreement that establishes terms for licensing and using a provider's service, including usage rights, specifications, and compliance requirements.

find out more

Mutual Service Agreement

A U.S.-governed bilateral agreement where two parties agree to provide services to each other, outlining mutual obligations and responsibilities.

find out more

Personal Services Agreement

A U.S.-governed contract defining terms between a service provider and client for professional services delivery.

find out more

Payment Terms Agreement

A U.S.-compliant legal agreement that establishes payment conditions, schedules, and obligations between parties.

find out more

Intercompany Service Agreement

A U.S.-governed agreement establishing service arrangements between affiliated companies within the same corporate group.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: https://www.genieai.co/our-research
Oops! Something went wrong while submitting the form.

Genie’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; Genie’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our Trust Centre for more details and real-time security updates.