Legal AI for Customer Support Teams

Enhance customer satisfaction with AI-powered contract management and legal assistance

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
5

Genie gives me freedom to focus on winning the agreements and work and not need to worry about the legal jargon and framework in the back end where I, and ChatGPT, may not be so well versed.

Hamsa Adan
Business Owner

Swift resolution, happy customers

Contract complexities slow support

Quickly address customer inquiries with AI-powered contract insights, reducing response times and improving satisfaction.

Instant answers, confident support

Customer support often struggles with complex contract terms, leading to delayed responses and frustrated customers.

Empower your support team with intelligent legal tools

Access contract details instantly, empowering your team to provide accurate, confident responses to customer queries.

See Genie AI in action

Book your personalised demo now

Schedule a live, interactive demo with a Genie expert
Understand the most valuable features of Genie based on your workflow
Find out exactly how your business will benefit, from hours saved to faster revenue



Click here to book your personalised demo now.

Thank you for requesting a demo. You can book one immediately using the following link if you'd like to: https://bit.ly/GenieAIDemo

If you'd like to, you can now fill in our ROI calculator - you'll get instant results, which we'll use to make your demo even more specific.

Calculate now
Oops! Something went wrong while submitting the form.



Click here to book your personalised demo now.

Related use cases for Customer Support

Customer support

Streamline legal inquiries and enhance client satisfaction with AI-powered assistance.

This is some text inside of a div block.

Ease of adoption

Seamlessly integrate AI-powered legal tools into your workflow, minimizing disruption and maximizing productivity.

This is some text inside of a div block.

Automatic Legal Document Formatting

Streamline your legal document creation with AI-powered formatting, ensuring consistency and professionalism.

This is some text inside of a div block.

Trusted by 140+ Customer Support Professionals

4

I was trying to create an NDA for a contractor service and needed someone or an AI to help me do that and also to proof read the document to be sure all details were there, then I stumbled on Genie AI and tried it out and to my surprise it actually worked well!

Itunuoluwa Abidoye
Founder
5

Genie gives me freedom to focus on winning the agreements and work and not need to worry about the legal jargon and framework in the back end where I, and ChatGPT, may not be so well versed.

Hamsa Adan
Business Owner
4

I was trying to come up with the legal privacy policy for a project i was working on and Genie came in handy

Olatunde Oloruntoba Samuel
Product Designer
5

Now, it’s quick, accurate and, best of all, I’ve got my evenings and weekends back – winner winner chicken dinner!

Marc Thorne
HR Manager
4

When I found Genie, As a developer working in finance and technology, I was constantly facing the challenge of reviewing and negotiating lengthy legal documents like software development agreements. Genie made the experience intuitive and efficient.

Hyrum David Perez
Software Engineer
4

WIth Genie I'm saving time, meaning that more work can be taken care of by my own self rather than depending upon others.

CS Shalini Malhotra
Company Secretary
5

Genie's Legal AI is very easy to use and easy to understand, like ChatGPT, DocuSign, Google Gemini, Grammarly and Microsoft Copilot.

Charles Payne
CTO

Before Genie, it would take 2-3 hours to tailor boilerplate templates to my needs even if they're straightforward. By the time I've done that, even if it's easy, I've used a whole morning. Genie can now do the heavy lifting of creating that viable first draft for me, which is automatically tailored to my key requirements, and I can then refine. It’s a massive time saver.

Kristina Kerr
Solicitor
5

I am happy to see the level of security employed by this site. As some of the information they hold through documents we create is sensitive it is imperative that security is at the forefront of Genie's considerations. I would not want this information to be available to anyone, especially competitors.

Ryan Crear
Head of IT
5

I was looking for some Operating agreements which were available in the market but were never perfect. I got a perfectly organised and formatted template from genie which helped me complete the task fast.

Shubhanshu Singhai
Consultant
5

Helped me to draft an agreement easily for my client and the way it was drafted was far better than the other AI which I have used before now. The best part is that it was written according to the laws applicable in my country (India in my case)

CS Shalini Malhotra
Company Secretary
5

I used Genie to speed up drafting of complex legal clause, like those regarding PII. Compared to ChatGPT, with Genie was hands-down the best quality AI legal drafter I've used to date (as an ex-lawyer).

Bhupinder Sandhu
Enterprise Service Manager
5

Generating trustworthy documents that are governed by the correct country law, and drafted using plain English terms, combined with legalese would otherwise be held up on lawyers desks for months! Genie makes it possible to move forward promptly on projects.

Mo Talukder
Director
5

Genie is reliable yet straightforward, and helps me build my startup without the hassle of spending time or money on legal consultations.

Iman Ismail-Martens
Founder

Easy to use and no customer support needed. Which was a surprise, since I had never used AI documents or the Genie applications.

Du Bois V. Cox
CEO

Now that I’m using Genie for drafting documents, I’m saving 12-15 hours of my time a week and I’m saving €20,000 a year on legal fees.

Francesco Sodini
CFO
5

Genie AI has streamlined the legal review process and improved overall efficiency. Couldn't recommend it enough.

Kevin Bryan Curtis
Senior Assistant Company Secretary
5

It’s easy to use, slots right into my workflow and has massively boosted my efficiency and quality. The whole process is straightforward, and it’s given me the freedom to focus on more important things.

Marc Thorne
HR Manager
5

I had a 24 page document to read and sign with little time. I needed someone to review and figure out statements that were errors or traps which I then used Genie AI for

Itunuoluwa Abidoye
Founder
4

Great tool for start ups looking to get legal documents done quickly.

Joseph Walsh
Director
5

Genie AI has been incredibly useful in reviewing complex legal documents, particularly for its ability to quickly analyze and identify key clauses, risks, and areas requiring attention. It has enabled me to spend more time focused on strategic decisions rather than manual review.

Kevin Bryan Curtis
Senior Assistant Company Secretary
5

The cost of drafting high-quality legal drafting for start-ups can be substantial. When searching for a solution to this problem, I thought of Genie. They offer an excellent, user-friendly platform that allows us to draft, review, and create contracts with just the click of a button. The team is always available to address any issues that arise, and I don’t think I’ve ever talked about a product as much as Genie.

Yasmin Howbrook
Sales Director
5

What I loved most was how user-friendly the tool is. The interface is intuitive, and I could customize documents without feeling overwhelmed, like in Microsoft Word.

Iman Ismail-Martens
Founder
5

Genie's template library and smart AI has saved us so much time and headache in getting our contracts drafted and improved. It's incredibly impactful for fast-growing companies like us who have to quickly get on top of contracts in employment, sales, partnerships, etc.

Sebastiaan Debrouwere
Founder
5

The clause library has been a lifesaver. When it comes to tweaking the wording of an employment contract, it does the heavy lifting, leaving me with just the fine tuning. It’s saved me so much time and effort and I know the clauses are solid.

Marc Thorne
HR Manager
5

Speed and productivity are massively enhanced with Genie, alongside tools like Docusign and Grammarly

Bhupinder Sandhu
Enterprise Service Manager
5

Since using this product I need less time with our solicitor drafting documents and only needing them to verify that what we have generated through Genie is suitable. We sometimes tweak the wording slightly to match our needs.

Ryan Crear
Director
4

The feature that suggests alternative clauses really stood out—it streamlined the process, helping me review contracts much faster and with greater confidence.

Hyrum David Perez
Software Engineer
5

Wanted to experiment with AI document drafts. Pleasantly surprised because the proposed draft needed very little custom alteration.

Du Bois V. Cox
CEO
5

Genie saves me time, gives me confidence in handling legal matters, and produces clear, customizable agreements. It's extremely easy to export for signing with a tool like Docusign, and I’ve already recommended it to others!

Iman Ismail-Martens
Founder
5

Because of Genie, I can now spend more time on customers and less time wrangling the other big LLMs like Gemini

Joseph Walsh
Business Owner
5

Given my time constraints, I like the support that Genie offers, compared to LexisNexis

Charles Payne
CISO
4

As a freelancer, I can now prepare proper long-form legal contracts for and with my clients, using AI

Olatunde Oloruntoba Samuel
Product Designer
4

I use Genie for creating contracts for software development, it's better than the LLMs, but not perfect yet. I still need a lawyer to finish things off.

Veaceslav Hascevoi
Project Manager
5

I use Genie for document review, which has significantly improved my workflow. When I found it, I was struggling with efficiently catching typos and inaccuracies in legal documents. Since using Genie, I've noticed a marked improvement in the quality of my reviews. I save about 2 hours per contract, and I can finalize agreements much faster.

Hyrum David Perez
Software Engineer
5

Genie allows me to take on new work knowing that I will have the capacity to do so based on how much time it saves me.

El-Elyon Appahoh, Esq.
Attorney
5

I needed to update a commercial sales.contract. As an experiment, decided to try AI drafted documents. Genie gave me exactly what we requested. I export them from Genie and then upload them to Docusign

Du Bois V. Cox
CEO
5

I was going through a time where I had a whole lot of contracts to review and quite a few to draft also but had a short time to do it. I shopped around for other tools and found a few that were not quite what I needed and then finally stumbled across Genie. Genie allowed me to review the contracts with so much ease and cut down SO much of the time I had allocated to it - it almost felt too good to be true, but when I reviewed Genie's feedback on the contract, I agreed with pretty much everything it fed back to me!

El-Elyon Appahoh, Esq.
Attorney
5

Not many tools have a clause library, based on substantiated data. Genie does!

Shubhanshu Singhai
Consultant
5

Genie was so intuitive, and easy to use, allowed me to not only review but adjust my document so that my clients and me were protected and expectations were clear.

Hamsa Adan
Business Owner
5

Finding simple legal clauses for tasks or projects that needed some form of contract between 2 unrelated parties, and which protects them both

Mo Talukder
Director

It’s simple and the interface is easy to engage with. I'd say it's made my practice possible and I'm not exaggerating.

Amier Carmel
Attorney
4

I needed a reliable way to spot potential issues quickly without always relying on external legal support. Genie has been a huge help in that area.

Hyrum David Perez
Software Engineer
5

We needed contracts fast as we started hiring and signing customers. Having strong templates that were easy to navigate saved me infinite headaches.

Sebastiaan Debrouwere
Founder
4

Since using Genie, I’ve saved hours of contract revisions and negotiations, and I can focus more on the technical aspects of my job. I especially appreciated how easy it was to use; even though legal documents are complicated, Genie made the experience intuitive and efficient.

Hyrum David Perez
Software Engineer
5

As a small independent publisher I needed an agreement knocked up quickly for a new author we brought on board. Genie made it quick and easy and using the AI tool I was able to tweak it to fit our exact needs.

Ryan Crear
Director
5

I don't trust standard AI for any legal work, but with Genie, I have a lot of confidence! I love the interface, how easy it is to use and all the many improvements that have been made since I first started using it.

El-Elyon Appahoh, Esq.
Attorney
5

I was bogged down with manual reviews, constantly battling with consistency or missing a small but key detail. Their AI document review feature has been a game changer. I keep coming back to them time and time again.

Marc Thorne
HR Manager
5

I needed to create reliable legal documents like a volunteer agreement and NDA for onboarding my startup team without the expense or hassle of legal consultations. Genie AI provided a simple, fast way to generate these documents, making the process stress-free.

Iman Ismail-Martens
Founder

Backed by

Case study

How Genie AI reduced drafting time by 75% for a legal firm

Get answers to some
Frequently Asked Questions

How can Legal AI enhance customer support efficiency?

Legal AI streamlines customer support by quickly generating accurate responses to legal queries. Genie AI's platform enables support teams to draft, review, and customize legal documents swiftly, reducing response times and improving overall efficiency in handling customer legal inquiries.

What legal risks arise in customer support interactions?

Genie AI helps mitigate risks in customer support by enabling quick drafting of accurate, compliant responses. It ensures consistency in communication, reduces liability from misinformation, and helps maintain data privacy. Legal teams can use Genie to create and update support scripts, addressing evolving legal concerns efficiently.

Can AI assist with drafting customer service agreements?

Genie AI empowers teams to draft customer service agreements efficiently. Our AI-powered editor suggests relevant clauses, ensures compliance, and streamlines the drafting process. This allows customer support teams to create tailored agreements quickly while maintaining legal accuracy.

How does Genie AI improve customer support documentation?

Genie AI enhances customer support documentation by leveraging AI to draft, edit, and refine policies and guidelines. It streamlines the creation process, ensures consistency across documents, and helps teams quickly update materials to reflect new procedures or regulations, boosting efficiency and accuracy in customer-facing information.

Will Legal AI reduce customer support liability issues?

Genie AI can help teams draft clearer, more consistent customer support policies and terms. This may reduce misunderstandings and potential liability issues. However, it's not a guarantee against all risks. Always consult legal experts for specific liability concerns.

Can AI streamline customer complaint resolution processes?

Genie AI can enhance customer complaint resolution by quickly drafting tailored responses and agreements. It analyzes complaint patterns, suggests solutions, and helps create consistent, legally-sound replies. This streamlines the process, reducing response times and improving customer satisfaction while maintaining legal compliance.

How to train support teams on legal compliance?

Genie AI empowers support teams with AI-driven legal knowledge. Create custom templates and clause libraries for compliance topics. Use Genie's collaboration tools to share and update guidelines. Leverage AI-assisted drafting to ensure consistent, compliant responses across the team.

Will AI replace human customer support representatives?

AI enhances customer support but won't fully replace humans. Genie AI empowers teams with efficient tools, allowing representatives to focus on complex issues and personal interactions. The future lies in human-AI collaboration, not replacement.

Can Legal AI help interpret service level agreements?

Genie AI empowers teams to efficiently analyze service level agreements. Its AI-driven contract review capabilities highlight key terms, obligations, and potential issues. This enables customer support teams to quickly grasp SLA requirements and ensure compliance, enhancing service delivery and client satisfaction.

Collaborations with

Case Studies for Customer Support

No items found.

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

HIGHLY TRUSTED BY 8,000+ LEGAL TEAMS

Legal AI resources for Customer Support