Legal AI for Customer Support Teams

Enhance customer satisfaction with AI-powered contract management and legal assistance

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5

Genie gives me freedom to focus on winning the agreements and work and not need to worry about the legal jargon and framework in the back end where I, and ChatGPT, may not be so well versed.

Hamsa Adan
Business Owner

Swift resolution, happy customers

Contract complexities slow support

Quickly address customer inquiries with AI-powered contract insights, reducing response times and improving satisfaction.

Instant answers, confident support

Customer support often struggles with complex contract terms, leading to delayed responses and frustrated customers.

Empower your support team with intelligent legal tools

Access contract details instantly, empowering your team to provide accurate, confident responses to customer queries.

See Genie AI in action

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Related use cases for Customer Support

Customer support

Streamline legal inquiries and enhance client satisfaction with AI-powered assistance.

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Ease of adoption

Seamlessly integrate AI-powered legal tools into your workflow, minimizing disruption and maximizing productivity.

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Automatic Legal Document Formatting

Streamline your legal document creation with AI-powered formatting, ensuring consistency and professionalism.

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Collaborations with

Case study

How Genie AI reduced drafting time by 75% for a legal firm

Case Studies for Customer Support

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Get answers to some
Frequently Asked Questions

How can Legal AI enhance customer support efficiency?

Legal AI streamlines customer support by quickly generating accurate responses to legal queries. Genie AI's platform enables support teams to draft, review, and customize legal documents swiftly, reducing response times and improving overall efficiency in handling customer legal inquiries.

What legal risks arise in customer support interactions?

Genie AI helps mitigate risks in customer support by enabling quick drafting of accurate, compliant responses. It ensures consistency in communication, reduces liability from misinformation, and helps maintain data privacy. Legal teams can use Genie to create and update support scripts, addressing evolving legal concerns efficiently.

Can AI assist with drafting customer service agreements?

Genie AI empowers teams to draft customer service agreements efficiently. Our AI-powered editor suggests relevant clauses, ensures compliance, and streamlines the drafting process. This allows customer support teams to create tailored agreements quickly while maintaining legal accuracy.

How does Genie AI improve customer support documentation?

Genie AI enhances customer support documentation by leveraging AI to draft, edit, and refine policies and guidelines. It streamlines the creation process, ensures consistency across documents, and helps teams quickly update materials to reflect new procedures or regulations, boosting efficiency and accuracy in customer-facing information.

Will Legal AI reduce customer support liability issues?

Genie AI can help teams draft clearer, more consistent customer support policies and terms. This may reduce misunderstandings and potential liability issues. However, it's not a guarantee against all risks. Always consult legal experts for specific liability concerns.

Can AI streamline customer complaint resolution processes?

Genie AI can enhance customer complaint resolution by quickly drafting tailored responses and agreements. It analyzes complaint patterns, suggests solutions, and helps create consistent, legally-sound replies. This streamlines the process, reducing response times and improving customer satisfaction while maintaining legal compliance.

How to train support teams on legal compliance?

Genie AI empowers support teams with AI-driven legal knowledge. Create custom templates and clause libraries for compliance topics. Use Genie's collaboration tools to share and update guidelines. Leverage AI-assisted drafting to ensure consistent, compliant responses across the team.

Will AI replace human customer support representatives?

AI enhances customer support but won't fully replace humans. Genie AI empowers teams with efficient tools, allowing representatives to focus on complex issues and personal interactions. The future lies in human-AI collaboration, not replacement.

Can Legal AI help interpret service level agreements?

Genie AI empowers teams to efficiently analyze service level agreements. Its AI-driven contract review capabilities highlight key terms, obligations, and potential issues. This enables customer support teams to quickly grasp SLA requirements and ensure compliance, enhancing service delivery and client satisfaction.

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Legal AI resources for Customer Support