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Subscription Service Contract

Subscription Service Contract Template for India

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Key Requirements PROMPT example:

Subscription Service Contract

"I need a Subscription Service Contract for my SaaS platform launching in March 2025, which will provide AI-powered analytics services to enterprise clients in India, with specific emphasis on data protection and service level commitments."

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Document background
The Subscription Service Contract serves as a fundamental legal framework for businesses offering recurring services in India. This document is essential when establishing a subscription-based relationship between service providers and their customers, whether business entities or individuals. The contract addresses crucial aspects such as service delivery, payment terms, data protection, and compliance with Indian regulations including the Information Technology Act, 2000 and Consumer Protection Act, 2019. It is particularly relevant in today's digital economy where subscription-based business models are increasingly prevalent. The document should be customized based on the specific service offering while maintaining compliance with Indian contract law and relevant sector-specific regulations.
Suggested Sections

1. Parties: Identification and details of the service provider and subscriber

2. Background: Context of the agreement and brief description of the subscription service

3. Definitions: Definitions of key terms used throughout the agreement

4. Service Description: Detailed description of the subscription service, including scope and deliverables

5. Subscription Terms: Duration, renewal, and termination conditions of the subscription

6. Payment Terms: Pricing, payment schedule, billing procedures, and payment methods

7. Service Level Agreement: Performance standards, availability commitments, and service quality metrics

8. User Access and Authentication: Terms regarding user accounts, access credentials, and authentication requirements

9. Data Protection and Privacy: Data handling practices, privacy policies, and compliance with data protection laws

10. Intellectual Property Rights: Ownership and usage rights of intellectual property involved in the service

11. Confidentiality: Protection and handling of confidential information

12. Limitation of Liability: Limitations on liability and indemnification provisions

13. Dispute Resolution: Procedures for handling disputes and jurisdiction details

14. General Provisions: Standard boilerplate clauses including notices, assignment, and severability

Optional Sections

1. Third-Party Integration: Terms regarding integration with third-party services, used when the service involves external integrations

2. User Generated Content: Rules and rights regarding content created by users, included when the service allows user content

3. Geographic Restrictions: Territorial limitations and specific regional requirements, needed for geographically restricted services

4. Professional Services: Terms for additional professional services like implementation or training, included when offering supplementary services

5. High Availability Requirements: Enhanced availability and redundancy terms, needed for mission-critical services

6. Compliance Requirements: Specific regulatory compliance obligations, included for regulated industries

7. White Labeling: Terms for white-label usage of the service, included when allowing rebranding

Suggested Schedules

1. Schedule A - Service Specifications: Detailed technical specifications of the subscription service

2. Schedule B - Service Level Metrics: Specific performance metrics, response times, and availability standards

3. Schedule C - Fee Schedule: Detailed pricing structure, including different tiers and optional features

4. Schedule D - Data Processing Agreement: Detailed terms for processing personal data and ensuring compliance

5. Schedule E - Support Services: Details of support services, including response times and escalation procedures

6. Appendix 1 - Authorized Users: Template for listing authorized users and their access levels

7. Appendix 2 - Security Requirements: Detailed security protocols and requirements

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Acceptable Use Policy
Account
Affiliate
Agreement
Authorized Users
Business Day
Commencement Date
Confidential Information
Contract Year
Customer Data
Documentation
Effective Date
Emergency Maintenance
Fees
Force Majeure Event
Initial Term
Intellectual Property Rights
Maintenance Window
Personal Data
Platform
Renewal Term
Service Credits
Service Level Agreement (SLA)
Service Provider
Services
Subscriber
Subscription Fee
Subscription Period
Subscription Plan
Support Services
System Requirements
Term
Third-Party Services
Updates
Upgrade
User Credentials
User Data
User Interface
Virus
Working Hours
Clauses
Service Provision
Subscription Terms
Payment Terms
Service Level Agreement
Access Rights
User Authentication
Data Protection
Data Processing
Privacy Compliance
Confidentiality
Intellectual Property
Service Availability
Maintenance and Support
Security Requirements
User Obligations
Service Provider Obligations
Warranties
Limitation of Liability
Indemnification
Force Majeure
Term and Termination
Suspension Rights
Account Management
Usage Restrictions
Acceptable Use
Service Modifications
Billing and Invoicing
Price Changes
Renewal Terms
Cancellation Rights
Data Backup
Data Recovery
Third-Party Integration
Compliance with Laws
Dispute Resolution
Governing Law
Assignment
Subcontracting
Notices
Entire Agreement
Severability
Variation
Waiver
Force Majeure
Survival
Relevant Industries

Information Technology

Software as a Service

E-commerce

Digital Media

Professional Services

Healthcare Technology

Educational Technology

Financial Services

Telecommunications

Entertainment Services

Cloud Computing

Business Services

Consumer Services

Relevant Teams

Legal

Sales

Operations

Information Technology

Customer Success

Finance

Compliance

Product Management

Business Development

Risk Management

Data Protection

Service Delivery

Relevant Roles

Legal Counsel

Contract Manager

Business Development Manager

Sales Director

Chief Technology Officer

Product Manager

Operations Manager

Compliance Officer

Account Manager

Service Delivery Manager

Chief Financial Officer

Privacy Officer

Customer Success Manager

IT Director

Risk Manager

Industries
Indian Contract Act, 1872: Fundamental law governing formation and enforcement of contracts in India, covering essential elements like offer, acceptance, consideration, and capacity to contract
Consumer Protection Act, 2019: Protects consumer interests, including specific provisions for e-commerce and digital services, covering aspects like unfair trade practices, consumer rights, and dispute resolution
Information Technology Act, 2000: Governs electronic transactions and digital services, including legal recognition of electronic records and digital signatures
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011: Specifies requirements for handling personal data and implementing security practices in digital services
Payment and Settlement Systems Act, 2007: Regulates payment systems and electronic fund transfers, relevant for subscription billing and recurring payments
Indian Registration Act, 1908: Specifies which documents need to be registered, potentially applicable if the subscription contract involves high-value or long-term commitments
Competition Act, 2002: Relevant for terms related to market competition, exclusive arrangements, and pricing practices in subscription services
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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