Government Service Level Agreement Template for Qatar

1. Business Continuity: Required for critical government services, detailing disaster recovery and continuity plans

2. Knowledge Transfer: Include when service involves significant knowledge transfer or training requirements

3. Local Content Requirements: Required when agreement must meet Qatar's local content or Qatarization requirements

4. Transition Services: Include when complex service transition or exit management is needed

5. Environmental Compliance: Required for services with environmental impact considerations

6. Security Clearance: Include for services requiring access to sensitive government facilities or information

7. Intellectual Property Rights: Required when service involves development of custom solutions or IP transfer

1. Schedule 1: Service Level Specifications: Detailed technical specifications of service levels and measurement methodologies

2. Schedule 2: Pricing and Payment Schedule: Detailed breakdown of costs, pricing models, and payment milestones

3. Schedule 3: Performance Reports: Templates and requirements for performance reporting

4. Schedule 4: Governance Procedures: Detailed procedures for meetings, reporting, and escalation processes

5. Schedule 5: Technical Requirements: Detailed technical specifications and requirements

6. Schedule 6: Security Requirements: Specific security protocols and compliance requirements

7. Schedule 7: Implementation Plan: Detailed timeline and milestones for service implementation

8. Appendix A: Key Personnel: Lists of key personnel from both parties with roles and responsibilities

9. Appendix B: Form of Reports: Standard templates for required reports and documentation

10. Appendix C: Contact Details: Contact information for key stakeholders and escalation points