SLA Agreement Template for Qatar

1. Disaster Recovery: Required for critical services, detailing business continuity and disaster recovery procedures

2. Transition Services: Include when complex service transition or exit management is required

3. Compliance with Industry Standards: Necessary for regulated industries or specific technical standards

4. Third-Party Service Providers: Include when subcontractors or third-party services are involved

5. Intellectual Property Rights: Required when services involve creation or licensing of intellectual property

6. Change Management: Include for services requiring frequent modifications or updates

7. Training and Documentation: Necessary when service includes training or knowledge transfer components

8. Insurance Requirements: Include for high-risk services or when required by industry regulations

1. Schedule 1 - Service Specifications: Detailed technical specifications of services and delivery requirements

2. Schedule 2 - Service Level Metrics: Detailed measurement criteria and calculation methods for service levels

3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and service credit calculations

4. Schedule 4 - Support Procedures: Operational procedures for support services and escalation protocols

5. Schedule 5 - Security Requirements: Detailed security protocols and compliance requirements

6. Schedule 6 - Key Personnel: List of key personnel and their roles in service delivery

7. Appendix A - Service Reports Template: Standard format for service level reporting

8. Appendix B - Incident Management Procedures: Detailed procedures for handling service incidents and problems