Supplier Service Agreement Template for Pakistan

1. Insurance: Required when services involve significant risk or regulatory requirements mandate insurance

2. Personnel Requirements: Necessary when specific qualifications or security clearances are required for service delivery

3. Compliance with Laws: Detailed section needed when services are heavily regulated or involve specific legal requirements

4. Security Requirements: Important when services involve access to sensitive systems or information

5. Business Continuity: Required when service disruption could significantly impact the customer

6. Anti-Corruption: Detailed section needed for high-value contracts or government-related services

7. Environmental Compliance: Required when services have environmental impacts or for sustainability commitments

8. Subcontracting: Needed when supplier may need to engage subcontractors

9. Change Control: Important for long-term or complex services requiring formal change management

10. Exit Management: Required for complex services requiring detailed transition arrangements

1. Schedule 1 - Service Specifications: Detailed technical specifications of the services to be provided

2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Pricing and Payment Schedule: Detailed breakdown of fees, rates, and payment milestones

4. Schedule 4 - Contact Details and Escalation Matrix: Key personnel contacts and problem escalation procedures

5. Schedule 5 - Required Insurance Coverage: Specific insurance types and coverage levels required

6. Schedule 6 - Approved Subcontractors: List of pre-approved subcontractors if applicable

7. Appendix A - Service Request Form: Template for requesting specific services or changes

8. Appendix B - Report Templates: Standard formats for required service reports

9. Appendix C - Security Protocols: Detailed security procedures and requirements

10. Appendix D - Transition Plan: Details of service implementation or transition arrangements