All Countries
Procurement
Supplier Service Agreement

Supplier Service Agreement Template for Netherlands

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Supplier Service Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Supplier Service Agreement

"I need a Supplier Service Agreement under Dutch law for an IT security monitoring service provider, with strong data protection clauses and strict service levels, planned to commence on March 1, 2025."

Celebrated by
Collaborations with
Investors
Document background
The Supplier Service Agreement is a fundamental commercial contract used when a company (the customer) requires ongoing services from an external provider. This agreement, governed by Dutch law and compliant with EU regulations, establishes the essential framework for service delivery, including detailed specifications, performance standards, and commercial terms. It is particularly crucial for businesses seeking to formalize their supplier relationships while ensuring compliance with Dutch legal requirements and industry standards. The agreement typically includes comprehensive provisions for service levels, pricing, liability caps, data protection (especially GDPR compliance), intellectual property rights, and termination procedures. It's designed to provide clarity and protection for both parties while maintaining flexibility for long-term business relationships.
Suggested Sections

1. Parties: Identification and details of the contracting parties including registered addresses and company details

2. Background: Context of the agreement and brief description of the parties' intentions

3. Definitions: Definitions of key terms used throughout the agreement

4. Services: Detailed description of the services to be provided, including scope, standards and service levels

5. Supplier Obligations: Key responsibilities and commitments of the supplier in delivering the services

6. Customer Obligations: Key responsibilities and commitments of the customer in enabling service delivery

7. Charges and Payment: Pricing, payment terms, invoicing requirements and procedures

8. Intellectual Property Rights: Ownership and licensing of IP, including pre-existing IP and newly created IP

9. Confidentiality: Protection and handling of confidential information

10. Data Protection: GDPR compliance and data processing obligations

11. Liability and Indemnities: Allocation of risks, limitation of liability, and indemnification provisions

12. Term and Termination: Duration of agreement, renewal provisions, and termination rights

13. Force Majeure: Handling of events beyond parties' reasonable control

14. General Provisions: Standard boilerplate clauses including notices, assignment, and governing law

Optional Sections

1. Insurance: Specific insurance requirements - include when services involve significant risks or regulatory requirements

2. Security Requirements: IT and physical security obligations - include for technology or sensitive service provisions

3. Business Continuity: Disaster recovery and business continuity requirements - include for critical services

4. Personnel and Key Staff: Requirements for supplier staff - include when specific expertise or security clearance is needed

5. Audit Rights: Customer's audit and inspection rights - include for regulated industries or critical services

6. Environmental Requirements: Environmental standards and compliance - include for services with environmental impact

7. Anti-Bribery and Corruption: Compliance with anti-corruption laws - include for international services or high-value contracts

8. Change Control: Process for managing changes to services or agreement - include for complex or long-term services

Suggested Schedules

1. Schedule 1 - Service Description: Detailed technical and operational specification of the services

2. Schedule 2 - Service Levels: Performance metrics, measurement methods, and service credits

3. Schedule 3 - Charges: Detailed pricing structure, rate cards, and payment milestones

4. Schedule 4 - Customer Dependencies: Detailed list of customer-provided items and responsibilities

5. Schedule 5 - Data Processing Agreement: Detailed GDPR-compliant data processing terms and requirements

6. Schedule 6 - Change Control Procedure: Detailed process for requesting and implementing changes

7. Schedule 7 - Exit Plan: Transition and handover requirements at contract end

8. Appendix A - Key Personnel: List of key supplier staff and their roles

9. Appendix B - Approved Subcontractors: List of pre-approved subcontractors and their roles

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Agreement
Applicable Law
Business Day
Charges
Confidential Information
Customer
Customer Data
Customer Materials
Data Protection Laws
Deliverables
Effective Date
Force Majeure Event
Good Industry Practice
Group Company
Initial Term
Intellectual Property Rights
Key Personnel
Loss
Personal Data
Personnel
Processing
Renewal Period
Services
Service Levels
Service Credits
Specifications
Supplier
Supplier Personnel
Supplier Materials
Term
Third Party Materials
Working Hours
Change Request
Acceptance Criteria
Business Requirements
Commencement Date
Exit Plan
Implementation Plan
Milestone
Performance Standards
Quality Standards
Related Agreements
Security Requirements
Service Failure
Subcontractor
Transition Period
Working Day
Clauses
Interpretation
Service Provision
Service Levels
Charges and Payment
Customer Obligations
Supplier Obligations
Change Control
Intellectual Property Rights
Data Protection
Confidentiality
Audit Rights
Personnel
Non-Solicitation
Warranties
Indemnities
Liability
Insurance
Force Majeure
Term and Duration
Termination
Exit and Migration
Security
Compliance with Laws
Anti-Bribery and Corruption
Assignment and Subcontracting
Dispute Resolution
Notices
Entire Agreement
Severability
Waiver
Third Party Rights
Governing Law and Jurisdiction
Business Continuity
Health and Safety
Environmental Requirements
Quality Assurance
Record Keeping
Performance Monitoring
Relationship Management
Relevant Industries

Information Technology

Professional Services

Manufacturing

Logistics

Healthcare

Financial Services

Telecommunications

Retail

Energy

Construction

Facilities Management

Consulting

Relevant Teams

Legal

Procurement

Operations

Finance

Compliance

Risk Management

Supply Chain

Commercial

Vendor Management

Business Operations

Project Management

Relevant Roles

Procurement Manager

Legal Counsel

Commercial Director

Operations Manager

Contract Manager

Supply Chain Manager

Chief Financial Officer

Risk Manager

Compliance Officer

Vendor Manager

Business Unit Director

General Counsel

Chief Operating Officer

Project Manager

Category Manager

Industries
Dutch Civil Code (Burgerlijk Wetboek): The fundamental source of Dutch contract law, particularly Book 6 (General Part of the Law of Obligations) and Book 7 (Specific Contracts), which govern contract formation, validity, performance, and remedies
EU General Data Protection Regulation (GDPR): Regulates the processing of personal data and its free movement, particularly relevant for service agreements involving data processing or transfer
Dutch Implementation of GDPR (Uitvoeringswet AVG): The Dutch national law implementing and supplementing the GDPR, providing specific requirements for data protection in the Netherlands
Services Act (Dienstenwet): Dutch implementation of the EU Services Directive, governing the provision of services within the Netherlands and the EU
Dutch Public Procurement Act (Aanbestedingswet): Relevant if the service agreement involves public sector entities or meets certain threshold values requiring public procurement procedures
Competition Act (Mededingingswet): Ensures fair competition and regulates anti-competitive practices, relevant for exclusivity clauses and market position considerations
Electronic Commerce Act (Wet elektronische handel): Governs electronic transactions and digital service provision, particularly relevant for online services or electronic contract formation
Working Hours Act (Arbeidstijdenwet): Relevant if the service agreement involves the deployment of personnel or contractors, governing working hours and conditions
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Non Disclosure Agreement For Suppliers

Dutch law-governed Non-Disclosure Agreement for protecting confidential information shared with suppliers and their associated parties.

find out more

Preferred Vendor Contract

Dutch law-governed agreement establishing a preferential relationship between customer and vendor, including favorable terms for supply of goods/services.

find out more

Customer Supplier Agreement

Dutch law-governed agreement establishing terms and conditions between a supplier and customer for the provision of goods/services.

find out more

Supplier Service Agreement

Dutch law agreement governing the provision of services between a supplier and customer, including service terms, performance standards, and commercial arrangements.

find out more

Supplier Non Compete Agreement

Dutch law-governed agreement restricting supplier's competitive activities to protect customer's business interests.

find out more

General Supply Agreement

Dutch law-governed agreement establishing terms for regular supply of goods or services between commercial parties.

find out more

Vendor Non Compete Agreement

A Dutch law-governed agreement restricting vendor competition and protecting business interests through specified non-compete obligations.

find out more

Supplier Relationship Agreement

Dutch law-governed agreement establishing terms and conditions for supplier-customer relationships, including delivery, quality, pricing, and performance requirements.

find out more

Agreement Between Supplier And Buyer

Dutch law-governed agreement establishing terms and conditions between a supplier and buyer for the supply of goods or services.

find out more

Preferred Supplier Contract

Dutch law-governed agreement establishing a preferred supplier relationship, setting out terms for supply of goods/services on preferential basis.

find out more

Goods Supply Agreement

Dutch law-governed agreement establishing terms and conditions for regular supply of goods between supplier and buyer.

find out more

Retail Supplier Agreement

A Dutch law-governed agreement establishing terms and conditions for the supply of products between suppliers and retailers, compliant with Dutch and EU regulations.

find out more

Vendor Supplier Agreement

Dutch law-governed agreement establishing terms and conditions between a business and its supplier for goods/services provision.

find out more

Agreement Between Customer And Supplier

Dutch law-governed agreement establishing terms and conditions between a customer and supplier for commercial goods/services provision.

find out more

Master Vendor Agreement

A Dutch law-governed framework agreement establishing terms and conditions for ongoing vendor-customer relationships, including ordering, delivery, and payment terms.

find out more

Vendor Quality Agreement

A Dutch law-governed agreement establishing quality requirements and standards between a company and its vendors, defining quality management responsibilities and compliance obligations.

find out more

Confidentiality Agreement For Vendors

Dutch law-governed confidentiality agreement protecting company information shared with vendors, incorporating key EU and Dutch legal requirements.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: https://www.genieai.co/our-research
Oops! Something went wrong while submitting the form.

Genie’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; Genie’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our Trust Centre for more details and real-time security updates.

Read our Privacy Policy.