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Supplier Service Agreement
"I need a Supplier Service Agreement under Irish law for an IT services provider who will be handling sensitive customer data and providing cloud infrastructure services starting March 2025, with specific emphasis on GDPR compliance and service level agreements."
1. Parties: Identification and details of the contracting parties
2. Background: Context of the agreement and general commercial intent
3. Definitions: Defined terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided
5. Term and Commencement: Duration of the agreement and start date
6. Supplier Obligations: Key responsibilities and commitments of the supplier
7. Customer Obligations: Key responsibilities and commitments of the customer
8. Charges and Payment: Pricing, payment terms, and invoicing procedures
9. Service Levels: Performance standards and measurement criteria
10. Intellectual Property Rights: Ownership and usage rights of IP
11. Confidentiality: Protection and handling of confidential information
12. Data Protection: GDPR compliance and data handling requirements
13. Liability and Indemnities: Limitation of liability and indemnification provisions
14. Force Majeure: Handling of events beyond parties' reasonable control
15. Termination: Grounds and process for ending the agreement
16. Consequences of Termination: Post-termination obligations and arrangements
17. General Provisions: Standard boilerplate clauses including governing law
1. Change Control: Process for managing changes to services or agreement terms - include for complex or long-term services
2. Business Continuity: Disaster recovery and business continuity requirements - include for critical services
3. Environmental Compliance: Environmental standards and requirements - include for services with environmental impact
4. Anti-Bribery and Corruption: Compliance with anti-corruption laws - include for high-value contracts or public sector work
5. Insurance: Specific insurance requirements - include for high-risk services
6. Security Requirements: IT and physical security standards - include for services involving sensitive data or access to facilities
7. Staff and Key Personnel: Requirements for supplier personnel - include when specific staff expertise is crucial
8. Audit Rights: Customer's right to audit supplier - include for regulated industries or critical services
9. Service Credits: Financial consequences of service level failures - include for SLA-driven services
1. Schedule 1 - Service Description: Detailed specification of services to be provided
2. Schedule 2 - Charges: Detailed pricing structure, rates, and payment terms
3. Schedule 3 - Service Levels: Detailed service level agreements and measurement criteria
4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and details
5. Schedule 5 - Change Control Procedure: Detailed process for implementing changes
6. Schedule 6 - Key Personnel: Details of key supplier staff and roles
7. Schedule 7 - Customer Dependencies: List of customer-provided items and assistance
8. Appendix A - Technical Requirements: Technical specifications and standards
9. Appendix B - Security Requirements: Detailed security protocols and requirements
Authors
Affiliate
Agreement
Applicable Law
Business Day
Business Hours
Change Control
Charges
Commencement Date
Confidential Information
Contract Year
Controller
Customer
Customer Data
Customer Materials
Data Protection Laws
Data Subject
Deliverables
Dispute Resolution Procedure
Documentation
Effective Date
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Key Personnel
Material Breach
Notice
Personal Data
Processor
Project Plan
Related Agreements
Representatives
Service Credits
Service Levels
Services
Specification
Supplier
Supplier Personnel
Term
Termination Date
Third Party
Working Hours
VAT
Warranty Period
Service Location
Emergency
Regulatory Requirements
Security Requirements
Critical Service Failure
Quality Standards
Response Time
Service Provision
Term and Extension
Supplier Obligations
Customer Obligations
Charges and Payment
Service Levels
Change Control
Intellectual Property Rights
Data Protection
Confidentiality
Audit Rights
Anti-Bribery and Corruption
Insurance
Liability and Indemnification
Force Majeure
Termination
Exit Management
Assignment and Subcontracting
Notices
Variation
Waiver
Severance
Entire Agreement
Third Party Rights
Dispute Resolution
Governing Law and Jurisdiction
Health and Safety
Environmental Compliance
Quality Assurance
Business Continuity
Security
Staff and Key Personnel
Performance Monitoring
Reporting
Warranties and Representations
Record Keeping
Publicity
Modern Slavery
Competition Law Compliance
Import/Export Control
Information Technology
Professional Services
Manufacturing
Financial Services
Healthcare
Telecommunications
Retail
Construction
Energy
Transportation and Logistics
Facilities Management
Business Process Outsourcing
Consulting Services
Education
Legal
Procurement
Finance
Operations
Risk and Compliance
Supply Chain
Commercial
Vendor Management
Project Management
Contract Administration
Procurement Manager
Legal Counsel
Commercial Director
Operations Manager
Chief Financial Officer
Contract Manager
Vendor Manager
Risk Manager
Compliance Officer
Supply Chain Director
Business Unit Head
Project Manager
Finance Director
General Counsel
Chief Operating Officer
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