Supplier Service Agreement Template for Ireland

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Key Requirements PROMPT example:

Supplier Service Agreement

"I need a Supplier Service Agreement under Irish law for an IT services provider who will be handling sensitive customer data and providing cloud infrastructure services starting March 2025, with specific emphasis on GDPR compliance and service level agreements."

Document background
The Supplier Service Agreement serves as a foundational document for businesses operating under Irish jurisdiction who engage external service providers. This contract type is essential for establishing clear commercial relationships and managing risk in service procurement. It incorporates requirements from Irish commercial law, EU regulations (including GDPR), and industry-specific standards. The agreement is particularly relevant in today's business environment where companies increasingly rely on external expertise and services. It covers crucial aspects such as service scope, performance metrics, payment terms, liability limitations, and regulatory compliance, while providing flexibility to accommodate various service types and industry requirements. The document is structured to protect both parties' interests while ensuring compliance with Irish legal requirements and business practices.
Suggested Sections

1. Parties: Identification and details of the contracting parties

2. Background: Context of the agreement and general commercial intent

3. Definitions: Defined terms used throughout the agreement

4. Scope of Services: Detailed description of services to be provided

5. Term and Commencement: Duration of the agreement and start date

6. Supplier Obligations: Key responsibilities and commitments of the supplier

7. Customer Obligations: Key responsibilities and commitments of the customer

8. Charges and Payment: Pricing, payment terms, and invoicing procedures

9. Service Levels: Performance standards and measurement criteria

10. Intellectual Property Rights: Ownership and usage rights of IP

11. Confidentiality: Protection and handling of confidential information

12. Data Protection: GDPR compliance and data handling requirements

13. Liability and Indemnities: Limitation of liability and indemnification provisions

14. Force Majeure: Handling of events beyond parties' reasonable control

15. Termination: Grounds and process for ending the agreement

16. Consequences of Termination: Post-termination obligations and arrangements

17. General Provisions: Standard boilerplate clauses including governing law

Optional Sections

1. Change Control: Process for managing changes to services or agreement terms - include for complex or long-term services

2. Business Continuity: Disaster recovery and business continuity requirements - include for critical services

3. Environmental Compliance: Environmental standards and requirements - include for services with environmental impact

4. Anti-Bribery and Corruption: Compliance with anti-corruption laws - include for high-value contracts or public sector work

5. Insurance: Specific insurance requirements - include for high-risk services

6. Security Requirements: IT and physical security standards - include for services involving sensitive data or access to facilities

7. Staff and Key Personnel: Requirements for supplier personnel - include when specific staff expertise is crucial

8. Audit Rights: Customer's right to audit supplier - include for regulated industries or critical services

9. Service Credits: Financial consequences of service level failures - include for SLA-driven services

Suggested Schedules

1. Schedule 1 - Service Description: Detailed specification of services to be provided

2. Schedule 2 - Charges: Detailed pricing structure, rates, and payment terms

3. Schedule 3 - Service Levels: Detailed service level agreements and measurement criteria

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and details

5. Schedule 5 - Change Control Procedure: Detailed process for implementing changes

6. Schedule 6 - Key Personnel: Details of key supplier staff and roles

7. Schedule 7 - Customer Dependencies: List of customer-provided items and assistance

8. Appendix A - Technical Requirements: Technical specifications and standards

9. Appendix B - Security Requirements: Detailed security protocols and requirements

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
Clauses
Relevant Industries

Information Technology

Professional Services

Manufacturing

Financial Services

Healthcare

Telecommunications

Retail

Construction

Energy

Transportation and Logistics

Facilities Management

Business Process Outsourcing

Consulting Services

Education

Relevant Teams

Legal

Procurement

Finance

Operations

Risk and Compliance

Supply Chain

Commercial

Vendor Management

Project Management

Contract Administration

Relevant Roles

Procurement Manager

Legal Counsel

Commercial Director

Operations Manager

Chief Financial Officer

Contract Manager

Vendor Manager

Risk Manager

Compliance Officer

Supply Chain Director

Business Unit Head

Project Manager

Finance Director

General Counsel

Chief Operating Officer

Industries
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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