Supplier Service Agreement Template for England and Wales

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Key Requirements PROMPT example:

Supplier Service Agreement

"I need a Supplier Service Agreement for an IT services provider who will manage our cloud infrastructure and provide 24/7 support services, with specific service levels and strict data protection requirements, starting from March 2025."

Document background
The Supplier Service Agreement is essential for businesses engaging external service providers in England and Wales. This contract type defines the commercial relationship between parties, establishing clear service deliverables, performance metrics, and risk allocation. It's particularly crucial for ongoing service arrangements where quality standards, regulatory compliance, and commercial certainty are paramount. The agreement incorporates relevant legislative requirements, including UK GDPR, and can be tailored to specific industry needs while maintaining core protections for both parties.
Suggested Sections

1. Parties: Identification and details of contracting parties

2. Background: Context and purpose of the agreement

3. Definitions: Key terms used throughout the agreement

4. Services: Detailed description of services to be provided

5. Payment Terms: Pricing, invoicing and payment conditions

6. Term and Termination: Duration and termination provisions

7. Obligations of the Parties: Key responsibilities of each party

8. Confidentiality: Protection of confidential information

9. Liability and Indemnities: Risk allocation between parties

Optional Sections

1. Data Protection: Required when personal data is processed as part of the services

2. Intellectual Property: IP ownership and licensing provisions for when services involve creation or use of IP

3. Change Control: Process for managing changes to services in complex or long-term arrangements

4. Force Majeure: Provisions for unforeseen circumstances affecting service delivery

Suggested Schedules

1. Schedule 1 - Service Description: Detailed specification of services to be provided

2. Schedule 2 - Charges: Detailed pricing structure and rates

3. Schedule 3 - Service Levels: Performance metrics and KPIs

4. Schedule 4 - Data Processing Agreement: GDPR compliance requirements for personal data processing

5. Schedule 5 - Change Control Procedure: Detailed process for managing changes to services

6. Schedule 6 - Exit Plan: Procedures for contract termination and service transition

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Clauses
Relevant Industries
Relevant Teams
Relevant Roles
Industries

Supply of Goods and Services Act 1982: Core legislation governing service agreements, covering quality of service requirements, reasonable time and price provisions, and implied terms in contracts

Contracts Rights of Third Parties Act 1999: Legislation governing how third parties may enforce terms of a contract to which they are not a direct party

Late Payment of Commercial Debts (Interest) Act 1998: Legislation governing payment terms and statutory interest in commercial transactions

UK GDPR and Data Protection Act 2018: Comprehensive data protection legislation covering data processing obligations, data sharing provisions, and privacy requirements

Transfer of Undertakings (Protection of Employment) Regulations 2006: Legislation protecting employees' rights when service provision involves transfer of employees (TUPE)

Consumer Rights Act 2015: Legislation governing consumer protection and unfair contract terms, applicable if end users are consumers

Modern Slavery Act 2015: Legislation requiring supply chain transparency and anti-slavery provisions in business operations

Bribery Act 2010: Anti-corruption legislation governing business conduct and requiring adequate procedures to prevent bribery

Competition Act 1998: Legislation governing anti-competitive behavior and market abuse in business relationships

Industry-Specific Regulations: Various sector-specific regulations that may apply depending on the nature of services (e.g., financial services, healthcare, construction)

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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