Professional Services Retainer Agreement Template for New Zealand

1. Service Levels: Detailed service performance standards and metrics - include when specific performance levels need to be guaranteed

2. Change Control: Process for managing changes to services or terms - include for complex or long-term arrangements

3. Data Protection: Specific data handling and privacy requirements - include when dealing with personal or sensitive information

4. Insurance: Insurance requirements and obligations - include for high-risk or regulated services

5. Non-Solicitation: Restrictions on hiring each other's personnel - include when intellectual capital protection is crucial

6. Dispute Resolution: Detailed dispute resolution procedures - include when specific resolution mechanisms are preferred

7. Force Majeure: Provisions for unforeseen circumstances - include when service continuity is critical

8. Compliance with Laws: Specific regulatory compliance obligations - include for regulated industries or services

1. Schedule 1 - Services Description: Detailed description of all services covered under the retainer

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels: Specific performance metrics and service level requirements

4. Schedule 4 - Key Personnel: List of key personnel assigned to provide the services

5. Schedule 5 - Client Materials and Requirements: Details of materials, access, and resources to be provided by the client

6. Appendix A - Change Request Form: Template for requesting and documenting changes to services

7. Appendix B - Report Templates: Standard templates for regular reporting requirements