Professional Services Retainer Agreement Template for Australia

1. Service Levels: Specific performance metrics and service levels, used when quantifiable service standards are required

2. Change Control: Process for varying services or requirements, needed for complex or long-term engagements

3. Business Continuity: Disaster recovery and business continuity requirements, important for critical services

4. Compliance with Standards: Industry-specific standards or certifications, required for regulated industries

5. Security Requirements: Specific security protocols and requirements, necessary for services involving sensitive data

6. Transition Services: Provisions for handover at start or end of services, important for complex service arrangements

7. Anti-Bribery and Corruption: Compliance with anti-corruption laws, important for government or high-risk contracts

8. Force Majeure: Provisions for unforeseen circumstances, particularly relevant post-COVID

1. Schedule 1 - Services Description: Detailed description of services, including scope and exclusions

2. Schedule 2 - Fee Schedule: Detailed breakdown of retainer fees, rates for additional services, and payment terms

3. Schedule 3 - Service Levels: Specific performance metrics, reporting requirements, and remedies

4. Schedule 4 - Key Personnel: Details of key team members and their roles

5. Schedule 5 - Approved Subcontractors: List of pre-approved subcontractors if applicable

6. Schedule 6 - Client Policies: Relevant client policies the service provider must comply with

7. Appendix A - Change Request Form: Template for requesting and documenting changes to services

8. Appendix B - Service Report Template: Standard format for service delivery reporting