Term Service Agreement Template for Malaysia

1. Data Protection: Required when personal data processing is involved in service delivery

2. Force Majeure: Addresses unforeseeable circumstances preventing performance

3. Insurance: Required when specific insurance coverage needs to be maintained

4. Anti-Corruption: Required for compliance with anti-bribery laws and regulations

5. Change Control: Needed when services may require modification during the term

6. Personnel Requirements: Used when specific staff qualifications or security clearances are required

7. Audit Rights: Important when client needs right to audit service provider's operations

8. Business Continuity: Required for critical services requiring disaster recovery planning

1. Schedule 1 - Service Description: Detailed specifications of services to be provided

2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics and measurement criteria

3. Schedule 3 - Pricing and Payment Schedule: Detailed breakdown of fees and payment terms

4. Schedule 4 - Contact Details and Escalation Matrix: Key personnel and communication protocols

5. Schedule 5 - Required Insurance Coverage: Specific insurance types and coverage amounts

6. Appendix A - Form of Change Order: Template for documenting agreed changes to services

7. Appendix B - Service Report Template: Standard format for service performance reporting