Client Agreement Contract Template for Malaysia

1. Service Levels: Specific performance metrics and standards, used when service quality needs to be quantified

2. Change Control: Procedures for modifying services or terms, useful for long-term or complex service arrangements

3. Insurance: Insurance requirements, typically included for high-risk services or regulated industries

4. Audit Rights: Client's right to audit service provider's performance, important for regulated industries or critical services

5. Anti-Corruption: Compliance with anti-corruption laws, particularly important for government clients or regulated industries

6. Business Continuity: Disaster recovery and business continuation procedures, crucial for essential services

7. Third Party Rights: Rights of third parties under the agreement, relevant when services impact third parties

8. Non-Competition: Restrictions on competitive activities, used when sharing sensitive market information

1. Schedule 1 - Service Description: Detailed specification of services including methodologies and deliverables

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels: Detailed performance metrics, measurement methods, and remedies

4. Schedule 4 - Key Personnel: Details of key staff assigned to provide the services

5. Schedule 5 - Data Processing Agreement: Detailed terms for personal data handling and PDPA compliance

6. Appendix A - Change Request Form: Standard form for requesting and documenting changes to services

7. Appendix B - Reports and Documentation: Templates and specifications for required reports and documentation