Document background
The Service Availability Agreement is a critical document used in Hong Kong's business environment to establish clear, measurable commitments for service uptime and performance levels. This agreement type is essential when businesses rely on continuous service availability, particularly in technology-dependent operations. It sets out specific metrics for service availability, defines measurement methods, establishes remedies for service failures, and incorporates Hong Kong legal requirements and business practices. The document is particularly relevant in Hong Kong's dynamic business environment, where reliable service delivery is crucial for maintaining competitive advantage and meeting regulatory requirements. It provides legal protection for both service providers and customers while ensuring clarity in service level commitments and consequences of non-performance.
