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Professional Services SOW
"I need a Professional Services SOW for a 6-month IT infrastructure upgrade project starting March 2025, where we'll be engaging an external consulting firm to modernize our cloud architecture and implement new security protocols."
1. Parties: Identification and details of the contracting parties
2. Background: Context and purpose of the SOW
3. Definitions: Key terms used throughout the document
4. Services Description: Detailed outline of services to be provided
5. Deliverables: Specific outputs and acceptance criteria
6. Timeline: Project schedule and key milestones
7. Pricing and Payment Terms: Fee structure and payment schedule
8. Intellectual Property Rights: Ownership and usage rights of deliverables and pre-existing materials
9. Confidentiality: Protection of confidential information and trade secrets
10. Data Protection: Compliance with UK GDPR and Data Protection Act 2018
11. Term and Termination: Duration of the SOW and termination provisions
1. Change Control: Process for managing changes to scope or requirements - used for complex or long-term projects
2. Performance Metrics: KPIs and service levels - used when specific performance standards need to be measured
3. Resource Requirements: Specific personnel or equipment needed - used when particular resources are critical to delivery
4. Compliance Requirements: Industry-specific regulatory requirements - used when services are in regulated sectors
5. Business Continuity: Disaster recovery and business continuity provisions - used for critical services
1. Schedule 1 - Pricing Schedule: Detailed breakdown of costs, rates, and payment milestones
2. Schedule 2 - Project Plan: Detailed timeline, delivery schedule, and resource allocation
3. Schedule 3 - Technical Requirements: Specific technical specifications or requirements for service delivery
4. Schedule 4 - Service Levels: Detailed performance metrics, measurement criteria, and remedies
5. Schedule 5 - Key Personnel: Details of key team members and their roles/responsibilities
Authors
Service Levels
Acceptance Testing
Change Control
Charges and Payment
Intellectual Property Rights
Confidentiality
Data Protection
Personnel
Client Obligations
Provider Obligations
Warranties
Liability and Indemnification
Force Majeure
Term and Termination
Dispute Resolution
Insurance
Notices
Assignment and Subcontracting
Governing Law and Jurisdiction
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