Payments Services Regulations 2017: Primary UK legislation governing payment services, including regulations on unauthorized transactions and error resolution procedures
Consumer Rights Act 2015: Fundamental consumer protection legislation that establishes rights for consumers in relation to services provided by financial institutions
Financial Services and Markets Act 2000: Core legislation establishing the regulatory framework for financial services in the UK, including complaint handling requirements
Limitation Act 1980: Legislation setting statutory time limits for bringing legal claims, relevant for determining deadlines for raising erroneous transfer complaints
FCA Handbook: Regulatory guidelines from the Financial Conduct Authority detailing requirements for financial institutions in handling customer complaints
Banking Code of Practice: Industry standards and best practices for banks, including procedures for handling payment errors and customer complaints
FCA Dispute Resolution Rules (DISP): Specific regulatory requirements for how financial institutions must handle and resolve customer disputes and complaints
Law of Restitution: Common law principles governing the return of money or benefits received by mistake or unjust enrichment
Doctrine of Unjust Enrichment: Legal principle establishing when someone who has received money by mistake must return it to avoid being unjustly enriched
Mistake of Fact Principles: Common law principles dealing with errors in transactions and their legal consequences
UK Finance Guidelines: Industry body guidance for financial institutions on handling payment errors and customer complaints
Financial Ombudsman Service Approach: Precedents and approaches established by FOS in handling similar erroneous transfer complaints
General Data Protection Regulation: EU regulation (retained in UK law) governing how personal data must be handled in financial transactions and complaints
Data Protection Act 2018: UK legislation implementing and supplementing GDPR requirements for handling personal data in financial services
