Complaint Letter To Travel Agency Template for Nigeria

A Complaint Letter To Travel Agency is a formal document used when a customer needs to address unsatisfactory travel services or breach of contract by a travel agency in Nigeria. This document is essential when informal resolution attempts have failed and formal documentation of the complaint is necessary. It should be drafted in compliance with Nigerian consumer protection laws and tourism regulations, particularly the Nigerian Tourism Development Corporation Act and Federal Competition and Consumer Protection Act 2018. The letter serves multiple purposes: documenting the complaint, establishing a formal record for potential legal proceedings, and requesting specific remedies. It typically includes booking details, description of issues, evidence of losses or inconvenience, and clear demands for resolution, all while maintaining professional language and legal compliance.

1. Sender's Contact Information: Full name, address, phone number, email, and any relevant customer reference numbers

2. Date: The current date when writing the letter

3. Recipient's Information: Travel agency's name, address, and relevant department/person

4. Subject Line: Clear indication that this is a complaint letter with booking/reference numbers

5. Booking Details: Specific information about the travel arrangements, including dates, destinations, and booking references

6. Problem Description: Clear and factual description of the issue(s) encountered

7. Impact Statement: Explanation of how the problem affected you, including any financial losses or inconvenience

8. Previous Communication: Summary of any previous attempts to resolve the issue

9. Specific Resolution Request: Clear statement of what resolution you are seeking (refund, compensation, etc.)

10. Closing Statement: Professional closing with deadline for response and any legal action warnings if necessary