1. Parties: Identification of the service provider and customer, including full legal names, registration details, and addresses
2. Background: Context of the agreement, including reference to any existing software licenses or related agreements
3. Definitions: Detailed definitions of technical terms, service levels, and other key concepts used throughout the agreement
4. Scope of Services: Detailed description of maintenance services, including preventive maintenance, bug fixes, updates, and support levels
5. Service Provider Obligations: Specific responsibilities of the service provider, including response times, quality standards, and reporting requirements
6. Customer Obligations: Customer responsibilities, including access provision, cooperation requirements, and system requirements
7. Service Levels: Detailed service level agreements (SLAs), including availability, response times, and performance metrics
8. Fees and Payment: Pricing structure, payment terms, invoicing procedures, and any price adjustment mechanisms
9. Intellectual Property Rights: Ownership and usage rights for any modifications, updates, or new developments
10. Data Protection and Security: GDPR compliance measures, data processing terms, and security requirements
11. Confidentiality: Protection of confidential information and trade secrets
12. Liability and Warranties: Limitations of liability, warranty terms, and indemnification provisions
13. Term and Termination: Contract duration, renewal terms, and termination conditions
14. General Provisions: Standard legal provisions including governing law, jurisdiction, and entire agreement clause
