Complaint Letter For Machine Not Working Template for Germany

A Complaint Letter For Machine Not Working is a crucial business document used when mechanical equipment fails to perform as specified or promised. This document type is specifically tailored to German legal requirements and business practices, incorporating references to relevant sections of the German Civil Code (BGB) and commercial law (HGB). It serves as both a formal notification of equipment failure and a legal document establishing the basis for warranty claims or other remedies. The letter should be used when initial informal attempts to resolve machine malfunctions have failed, or when immediate formal documentation of the issue is necessary. It typically includes detailed information about the purchase, specific malfunction details, attempted remedies, and clear demands for resolution, all structured according to German business correspondence standards. The document is particularly important as it establishes a paper trail for potential legal proceedings and helps ensure compliance with notification requirements under German commercial law.

1. Sender Details: Full name, address, and contact information of the complainant

2. Recipient Details: Company name, department (if known), address of the machine supplier/manufacturer

3. Date: Current date in German format (DD.MM.YYYY)

4. Subject Line: Clear reference to the complaint, including product model and invoice/order number

5. Purchase Information: Details of when and where the machine was purchased, including order/invoice numbers and price

6. Product Description: Specific details about the machine including model number, serial number, and basic specifications

7. Problem Description: Detailed explanation of the malfunction, when it started, and its impact on operations

8. Previous Actions Taken: Description of any attempts to resolve the issue and previous communications

9. Legal Basis: Reference to relevant warranty terms and legal rights under German law

10. Specific Request: Clear statement of the desired resolution (repair, replacement, or refund)

11. Response Timeline: Deadline for expected response (typically 14 days in Germany)

12. Closing: Formal closing statement, signature, and name