Collection Dunning Letter Template for Australia

A Collection Dunning Letter is a critical tool in the debt collection process, used when previous payment requests have been unsuccessful. This document type is essential for businesses operating in Australia who need to formally request payment while complying with strict regulatory requirements, including the ACCC-ASIC Debt Collection Guidelines and Australian Consumer Law. The letter serves as an escalation in the collection process, providing clear information about the debt, payment options, and consequences of non-payment, while maintaining professional standards and protecting consumer rights. It must be carefully drafted to avoid any accusations of harassment or undue pressure, which could violate Australian debt collection regulations. The timing and content of the Collection Dunning Letter are crucial, as it often represents a significant step before potential legal action.

1. Sender Details: Full business name, contact information, and any relevant license numbers of the collecting entity

2. Recipient Details: Debtor's full name and current address

3. Date: Current date of the letter

4. Reference Information: Account/invoice numbers, debt reference numbers

5. Debt Details: Clear statement of the amount owed, original creditor, date of debt, and how it was incurred

6. Payment Request: Clear statement requesting payment and deadline

7. Payment Instructions: Detailed information on how to make the payment

8. Contact Information: How the debtor can contact you to discuss the debt

9. Legal Disclaimers: Required statements about consumer rights and debt collection practices