Vendor Service Agreement Template for United Arab Emirates

1. Data Protection: Required when services involve processing personal data or sensitive information

2. Insurance: Specific insurance requirements when services involve high-risk activities or substantial liability

3. Anti-Corruption: Detailed anti-corruption provisions for high-value contracts or government-related services

4. Security Requirements: Specific security protocols when services involve access to sensitive systems or facilities

5. Personnel Requirements: Detailed staff qualifications and vetting requirements when specific expertise is crucial

6. Business Continuity: Required for critical services requiring disaster recovery planning

7. Environmental Compliance: Required when services have environmental implications

8. Subcontracting: Rules for subcontracting when vendor may need to engage third parties

9. Import/Export Compliance: Required when services involve cross-border elements

10. Transition Services: Provisions for handover when complex service transition is needed

1. Schedule 1 - Service Specifications: Detailed technical specifications of services to be provided

2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics and measurement criteria

3. Schedule 3 - Pricing and Payment Schedule: Detailed breakdown of fees, rates, and payment milestones

4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation

5. Schedule 5 - Contact Details and Escalation Matrix: Key personnel and communication protocols

6. Schedule 6 - Required Documentation: List of documents, permits, and certifications required

7. Schedule 7 - Technical Requirements: Specific technical standards and requirements

8. Appendix A - Form of Purchase Order: Standard form for ordering additional services

9. Appendix B - Change Request Form: Template for requesting changes to services

10. Appendix C - Service Report Template: Standard format for service delivery reporting