Vendor Service Agreement Template for Hong Kong

1. Intellectual Property Rights: Include when services involve creation or use of intellectual property

2. Insurance Requirements: Include when specific insurance coverage is required from vendor

3. Security Requirements: Include when vendor requires access to client systems or facilities

4. Change Control: Include for complex services requiring formal change management processes

5. Audit Rights: Include when client needs right to audit vendor's performance or compliance

6. Business Continuity: Include for critical services requiring disaster recovery planning

7. Anti-Bribery and Corruption: Include for high-risk services or regulatory requirements

8. Subcontracting: Include when vendor may need to subcontract services

9. Import/Export Compliance: Include when services involve cross-border elements

10. Environmental Compliance: Include when services have environmental impact considerations

1. Schedule 1 - Service Specifications: Detailed technical specifications of services to be provided

2. Schedule 2 - Pricing and Payment Schedule: Detailed pricing structure, rates, and payment milestones

3. Schedule 3 - Service Levels and KPIs: Detailed performance metrics and measurement criteria

4. Schedule 4 - Contact Details and Escalation Matrix: Key personnel and escalation procedures

5. Schedule 5 - Required Insurance Coverage: Specific insurance types and coverage amounts

6. Appendix A - Data Processing Requirements: Specific data handling and protection requirements

7. Appendix B - Security Standards: Required security protocols and standards

8. Appendix C - Change Request Form: Template for requesting and documenting changes to services